Senior Fraud Operations Representative

Job Summary

A company is looking for a Senior Fraud & Claims Operations Representative.

Key Responsibilities

• Support team performance in identifying control failures in bank processes and procedures
• Perform complex operational tasks to detect and prevent fraud and resolve merchant disputes
• Provide subject matter knowledge to less experienced staff and interact with various stakeholders

Required Qualifications

• 18+ months of experience in customer service, financial services, fraud, or investigations
• Experience in fraud investigations and financial services
• Knowledge of ATM, ACH, or check fraud/debit card claim processing
• Understanding of claims processing and relevant regulations
• Ability to work in a fast-paced environment while managing multiple priorities