Senior Service Desk Analyst

Job Summary

A company is looking for a Senior Service Desk Analyst to provide advanced technical support and problem resolution for end-users.

Key Responsibilities

• Triage and troubleshoot complex end user support issues
• Act as escalation resource for L1 Analysts and perform User Account Management (UAM) and Identity Access Management (IAM)
• Investigate and troubleshoot technical issues across datacenter and cloud technologies while maintaining documentation and ticket handling

Qualifications

• 5 years (prefer 6+) Help Desk/Service Desk experience, preferably at the enterprise level
• In-depth knowledge of Windows 10/11 OS and Microsoft admin centers
• Working knowledge of Azure Services including Privileged Identity Management (PIM) and Azure Virtual Desktop
• Experience with advanced troubleshooting and root cause determination
• Microsoft Azure Fundamentals Certification (AZ-900) preferred