Senior Disputes Analyst

Job Summary

A company is looking for a Senior Disputes Analyst who combines operational expertise with critical thinking to improve dispute resolution processes.

Key Responsibilities

• Monitor case queues, resolve escalations, and ensure SLA and compliance adherence
• Conduct quality audits and track recurring issues to drive accountability and improvement
• Partner with Product, Risk, and Engineering to surface edge cases and propose fixes

Required Qualifications

• 5+ years of experience in payment disputes or fraud risk management
• Strong understanding of Reg E, Reg Z, and card network rules
• Ability to analyze operational issues and identify trends
• Experience in driving process improvements and efficiencies
• Collaborative mindset with the ability to present operational issues clearly