Self-Serve Specialist

Job Summary

A company is looking for a Self-Serve Specialist to enhance the customer experience for SaaS prospects.

Key Responsibilities

• Proactively engage with self-serve users to drive trial activation, adoption, and conversion
• Guide users through onboarding flows and product features to accelerate time-to-value
• Collaborate with teams to optimize trial flows, messaging, and conversion strategies

Required Qualifications

• Bachelor's Degree or equivalent SaaS sales experience strongly preferred
• 2-3 years in a business development, SDR, BDR, or pre-sales role, especially in SaaS or technical sales
• Strong technical aptitude and ability to explain software features clearly to non-technical users
• Working knowledge of CRM, marketing automation, and digital advertising
• Proficiency with Google Suite, Slack, Zoom, and social media platforms