Senior Product Manager

The Senior Product Manager at SeatGeek plays a vital role in shaping product strategy and leading the development of user-facing products. This involves managing a diverse portfolio of initiatives, collaborating with stakeholders, and ensuring product features are designed and executed based on user needs and market trends.

To qualify for the Senior Product Manager role at SeatGeek, candidates should have at least 4+ years of experience in product management, particularly in B2B2C environments. A proven track record of delivering user-centric products and managing cross-functional initiatives is essential, along with strong analytical and decision-making skills.

SeatGeek prides itself on a strong product culture characterized by transparency, autonomy, and a commitment to quality. Senior Product Managers are encouraged to advocate for their products and contribute positively to the team culture, helping others grow and improve processes.

SeatGeek supports work-life balance by offering a flexible work environment where you can choose to work from the office or remotely. The company also provides unlimited PTO and a good family leave policy, fostering an atmosphere that values personal well-being alongside professional responsibilities.

At SeatGeek, Senior Product Managers utilize a variety of tools throughout the product development lifecycle. This includes ProductBoard for roadmapping, Jira for task management, and analytics tools such as Looker and Mixpanel for data insights—all aimed at driving effective decision-making and achieving product goals.

Senior Product Managers at SeatGeek have various growth opportunities, including mentoring junior team members, enhancing product team best practices, and contributing to high-stakes product initiatives. The collaborative and innovative environment promotes continuous learning and professional development.

The salary range for a Senior Product Manager at SeatGeek is between $130,000 and $180,000, depending on experience and qualifications. Benefits include equity stake, a flexible work environment, unlimited PTO, health insurance, 401(k) matching, and wellness stipends, making it an attractive package.

When prioritizing product features, I focus on assessing user needs, market demand, and business impact. Tools like the MoSCoW method or impact-effort matrix can help in ranking features. I ensure to engage stakeholders and utilize both qualitative and quantitative data for informed decision-making.

Handling conflicts requires strong communication and empathy. I aim to bring stakeholders together to discuss their priorities and concerns openly. By finding common ground and focusing on user goals, I facilitate collaborative decision-making that aligns with our overall product strategy.

In my previous role, I received feedback that a particular feature was cumbersome to use. I facilitated user interviews and sessions to gather in-depth insights, which led us to redesign the interface. This resulted in a 30% increase in usage, demonstrating the value of listening to our users.

Key metrics often include user engagement rates, customer satisfaction scores, and retention rates. I also monitor revenue impact and conversion rates to understand how product features drive business goals. Regularly reviewing these metrics helps to adapt our strategies timely.

I believe data analysis is crucial for informed decision-making. I combine both quantitative data—like user metrics and performance stats—alongside qualitative insights from user feedback to get a holistic view of the challenges our users face and how our product can better serve them.

My experience with agile product management includes leading cross-functional teams in sprint planning, daily stand-ups, and retrospectives. I appreciate agile methodologies because they promote flexibility and responsiveness, enabling us to iterate quickly based on user feedback and market changes.

Maintaining open lines of communication is essential for collaboration with engineering teams. I organize regular check-ins and brainstorm sessions, ensuring that everyone is aligned on priorities and timelines. I also leverage collaborative tools to track progress and resolve roadblocks quickly.

Creating a product roadmap involves understanding company goals, gathering insights from users and stakeholders, and using data to prioritize initiatives. I place features into a timeline that balances short-term deliverables with long-term strategic objectives, regularly updating the roadmap based on feedback and changing market dynamics.

Advocating for my product involves effectively communicating its value across departments. I use data-backed presentations and storytelling to illustrate how our product meets user needs and aligns with company goals. Celebrating wins and sharing user testimonials also strengthens support from other teams.

I believe empathy is the most important soft skill for a Senior Product Manager. Understanding user perspectives and stakeholder needs allows for better product decisions and fosters a collaborative team environment. Empathy leads to stronger relationships and aligns product strategies with user expectations.