Pharmacy Technology Business Analyst

JOB SUMMARY:

The Pharmacy Technology Business Analyst plays a pivotal role within the product team at PrimeRx, supporting product management and engineering by analyzing customer and market needs, developing product requirements, and validating demand and product fit through customer engagement. This position requires a background in pharmacy operations or pharmacy management software, a highly analytical and data-driven approach, and a focus on deriving actionable insights from data to inform product decisions and drive business growth. The successful candidate will be a self-starter, capable of independently managing projects and initiatives with minimal oversight. Their success will be measured by their ability to quantify key decisions with data, build clear, actionable product requirements, and complete assigned work along agreed upon timelines.

• Develop a comprehensive understanding of pharmacy operations, workflows, regulatory requirements, and industry trends, to effectively translate business needs into software requirements.
• Analyze trends to identify opportunities for improving pharmacy operations, enhancing product features, and addressing customer pain points.
• Collaborate closely with customers, gather feedback, and translate customer needs into product requirements, ensuring that PrimeRx Cloud continues to customers’ current and future needs
• Partner with cross-functional teams both to develop requirements and to support product education across the organization
• Maintain open and clear communication channels with key stakeholders, including product management, engineering, support, sales, and marketing.
• Collaborate with the Quality Assurance team to continually improve
• Stay informed about industry trends, competitive products, and emerging technologies to guide product development decisions.
• Prepare and maintain detailed documentation of product requirements, user stories, and feature specifications.
• Oversee the ongoing creation of release notes and other product launch documentation
• All other duties as requested or required

• Strong analytical and problem-solving skills, with a keen attention to detail and the ability to translate data into actionable recommendations.
• Experience building product requirements through user stories, UI mockups, and product design documents
• Excellent verbal and written communication skills, with the ability to effectively convey complex concepts and ideas to diverse audiences.
• A customer-centric mindset, with a passion for understanding customer needs and delivering solutions that exceed expectations.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders, fostering a culture of teamwork, innovation, and continuous improvement.
• An understanding of pharmacy operations and workflow

• B.S. in computer science, business, or healthcare related discipline or equivalent professional experience
• Background in pharmacy operations or pharmacy management software required, CPhT preferred
• Working knowledge of Agile and Scrum concepts
• 3+-years relevant experience as a business analyst, product owner, or project manager working with software development teams
• Working understanding of SQL, Excel, and other data analysis tools

• Schedule: The employee will follow a hybrid work schedule, spending designated days onsite and the remaining days working remotely.
• Flexibility: The hybrid schedule may be flexible based on team and project requirements.
• Workspace: The employee is responsible for maintaining a suitable remote workspace and adhering to company guidelines.

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) company match
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program

About PrimeRx

PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size.  PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care.  With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront.  PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards.  PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.

Explore its potential at primerx.io

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.