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Receptionist

As one of the nation’s premier firms for retirement plan consulting and wealth management, SageView is built on the principles of exceptional service, collaborative teamwork, and an unwavering commitment to promises kept. Our team of dedicated professionals is devoted to enhancing the financial well-being of our clients, and SageView has become the destination of choice for top financial professionals and advisory teams nationwide. Like you, we are committed to consistently exceeding client expectations. Recently, Forbes once again recognized SageView as one of America’s Top RIA Firms, highlighting our commitment to exceptional client service and long-term financial stewardship.


If you’re seeking an environment where your work is valued, where clients are the priority, and where you receive the support needed to grow and succeed, SageView is where you’ll find it—and more.


Since 1989, SageView Advisory Group, an SEC-Registered Investment Advisor (RIA), has proudly served retirement plan sponsors and individual clients across the U.S. Our expertise includes 401(k), 403(b), 457, defined benefit, and deferred compensation plans, as well as comprehensive wealth management services for individuals and families. Headquartered in Newport Beach, CA, SageView operates over 30 offices nationwide, advising on $170 billion in retirement assets (AUA) and $4 billion in advisory assets under management (AUM).


SageView is currently seeking a full-time Receptionist for our Newport Beach office. The Receptionist position is a highly visible and essential role in the company. This role is designed to support various functions and individuals within our organization, the primary responsibilities of this role include serving as the front desk receptionist, greeting clients, answering phones, varied administrative tasks, assisting with office and marketing/operations duties, and project-based assignments.

 

Essential Functions:

·       Answer main office phone and transfer calls.

·       Receive and distribute USPS mail to appropriate parties. Send outgoing USPS mail.

·       Organize and manage reception area and meeting rooms.

·       Daily office supply maintenance/ restocking (coffee pots filled, water stocked in fridge, paper in printers, etc.)

·       Order, accept and put away office supplies.

·       Assist with in-person office meetings. 

·       Coordinate schedules.

·       Assist with booking of travel arrangements as needed.

·       Prepare conference room for meetings including coordinating Audio/ Visual needs.

·       Assist guests to a conference room upon arrival and offer beverages.

·       Use Microsoft Office to draft documents and reports.

·       Handle one-off mailing projects (e.g., lost participant, AMA disclosures, ADV mailing, wealth team mailings, etc.) as needed using Mail Merge to create the mailings.

·       Holiday / seasonal / quarterly mailing projects

·       Fax management

·       Printing/ Binding. Shipping Client Meeting Materials

·       Electronic Document filing and recording.

·       Updating CRM and other project management systems

·       Maintaining Electronic meeting devices: charging, loading materials and checking in/out the devices

·       Support other duties as assigned for the Practice Management Team

·       Support administrative obligations within the Newport Beach home office.

 

POSITION QUALIFICATIONS

Competencies:

·       Exceptional oral and written communication skills, follow-up and follow-through

·       Organized, meticulous, detail-oriented and able to multitask.

·       Professional attitude, demeanor, and appearance, as well as being personal, approachable and having a positive attitude.

·       Able to work independently with good problem solving and time.

 

SKILLS & ABILITIES

Education: 

·       High School Diploma, College degree preferred


Experience: 

·       1 year of clerical or administrative experience preferred.


Computer Skills: 

·       Proficient with Windows-based software, including MS Word, Excel, and PowerPoint


Other Physical Requirements:

• Ability to sit at a desk for prolonged periods of time.

• Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, and fax machine.

• Ability to read documents and reports.

•  Ability to answer phones and communicate with callers.

 

WORK ENVIRONMENT

This is a full-time position working in person out of the Newport Beach office. Typical hours are Monday through Friday 8:00am-5:00pm and may fluctuate with business needs, in the direction of or with management approval. Work is often performed under strict deadlines. The noise level in the work environment is usually quiet in office settings and moderate in other situations.


**No phone calls please**


#LI-LISP


$20 - $22 an hour

SageView's Comprehensive Benefits: Supporting Your Professional and Personal Well-Being


At SageView, we are proud to offer a comprehensive and flexible benefits package designed to support the well-being and needs of our employees. We believe in providing benefits that help employees thrive both professionally and personally. Our benefits are tailored to offer high-quality coverage while allowing for choices that best suit individual needs and family circumstances.


Health Plans:

Free Medical and Dental coverage for employees on one plan (dependent coverage at a cost)

Additional paid plans available for medical and dental coverage

Vision plans available

Health Savings Accounts (HSAs)

Supplemental health options (Accident, Hospital Indemnity, and Critical Illness insurance)


Core Benefits (at no cost to employees):

Life Insurance and AD&D coverage

Short- and Long-Term Disability Insurance

Employee Assistance Program (EAP) for mental health, legal, and financial counseling

Caregiving support through Cariloop


Retirement Savings:

401(k) plan with employer matching contributions


Additional Perks:

Numerous paid holidays and a generous time off policy

Access to discounts through the BenefitHub marketplace

Pet insurance at discounted group rates


At SageView, we offer many additional benefits, and these are just some of the highlights of our comprehensive package designed to help employees achieve a healthy work-life balance.

Average salary estimate

$43680 / YEARLY (est.)
min
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$41600K
$45760K

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What You Should Know About Receptionist, SageView Advisory Group

SageView Advisory Group, a leading firm in retirement plan consulting and wealth management, is on the lookout for a friendly and organized Receptionist to join our Newport Beach office! This position is crucial to our daily operations and will be the first point of contact for clients and guests. You’ll find yourself amidst a team that values exceptional service and collaboration, ensuring that our clients receive nothing short of the best. As a Receptionist, your responsibilities will include answering calls, greeting visitors with a warm smile, and assisting with administrative tasks that keep the office running smoothly. You'll manage our reception area, coordinate various office supplies, and help prepare meeting rooms with all necessary arrangements. If that sounds exciting, you might also assist with travel bookings or help on special projects—no two days will be the same! At SageView, we pride ourselves on maintaining a professional yet inviting atmosphere where your contributions are appreciated. With us, it's not just about doing a job; it's about being part of a community that strives for excellence, just as recognized by Forbes as one of America’s Top RIA Firms. If you have a knack for multitasking, exceptional communication skills, and a positive attitude, you’ll thrive in this role and find yourself growing in an environment that supports your development. Join us at SageView where we work together toward a shared goal: enhancing the financial well-being of our clients!

Frequently Asked Questions (FAQs) for Receptionist Role at SageView Advisory Group
What does a Receptionist do at SageView Advisory Group?

At SageView Advisory Group, a Receptionist plays a vital role in ensuring the smooth operation of the office. This role involves greeting clients, answering phone calls, managing the reception area, assisting with administrative tasks, and facilitating meeting preparations. By supporting various functions within our Newport Beach office, the Receptionist contributes significantly to the clients' experience and the overall team atmosphere.

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What qualifications are needed for the Receptionist position at SageView?

To excel as a Receptionist at SageView, candidates should have a high school diploma, while a college degree is preferred. We look for individuals with at least one year of clerical or administrative experience. Key qualities include exceptional communication skills, attention to detail, a professional demeanor, and the ability to multitask effectively in a fast-paced environment.

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What is the work environment like for a Receptionist at SageView?

The work environment for a Receptionist at SageView Advisory Group is typically quiet in office settings, with a moderate noise level during meetings and collaborative activities. This full-time position usually runs from Monday to Friday, 8:00 AM to 5:00 PM, allowing for a stable routine while also adapting to business needs. Our team culture emphasizes support and collaboration, making it a fulfilling place to work.

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How does SageView support the professional development of its Receptionists?

SageView believes in fostering the growth of its employees, including Receptionists. Through comprehensive training and ongoing support, we provide opportunities for skills enhancement. Receptionists are encouraged to take initiative in their roles, participate in team projects, and increase their knowledge about retirement plans and wealth management, providing a rich learning experience in a supportive environment.

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What kind of benefits do Receptionists receive at SageView?

Receptionists at SageView enjoy a comprehensive benefits package that includes free Medical and Dental coverage for employees, along with various supplemental health options. Retirement savings through a 401(k) with employer matching, life insurance, and generous paid time off policies are some other perks. Our emphasis is on ensuring that employees achieve a healthy work-life balance while feeling valued.

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What is the salary range for a Receptionist at SageView?

The salary for a Receptionist at SageView ranges between $20 to $22 per hour, depending on experience and qualifications. This competitive salary reflects our dedication to hiring talented individuals who are integral to enhancing client experiences and contributing to our team-driven success.

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How can I apply for the Receptionist position at SageView?

To apply for the Receptionist position at SageView Advisory Group, interested candidates can submit their resumes accompanied by a cover letter that highlights relevant experience and qualifications. It’s important to demonstrate how you would complement our team and contribute to our mission of exceptional client service!

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Common Interview Questions for Receptionist
What motivated you to apply for the Receptionist position at SageView?

In responding to this question, candidates should express their admiration for SageView's commitment to exceptional service and collaboration. Highlight your desire to be part of a team that values client relationships and professional development, reflecting on your personal values and how they align with the company's mission.

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How do you handle a busy reception area during peak hours?

Discuss your ability to remain calm and organized in a busy environment. Share strategies like prioritizing tasks, staying focused on immediate needs, and maintaining a friendly demeanor to provide clients with a great experience regardless of the situation. Demonstrate your multitasking skills through specific examples.

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Can you provide an example of how you deal with difficult clients?

When answering this question, illustrate your conflict resolution skills by sharing a specific scenario where you maintained professionalism, listened actively to the client’s concerns, and worked towards a solution. This will demonstrate your ability to handle tense situations effectively.

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What software programs are you familiar with that are relevant to this Receptionist position?

Be prepared to mention your proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) as highlighted in the job description. If you have experience with CRM systems or office technology like multi-line phones, be sure to discuss that as well to underscore your technical competencies.

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How do you manage multiple tasks and prioritize effectively?

Showcase your organizational skills by describing your method for managing tasks—perhaps through to-do lists or digital tools that help prioritize workflows. Provide examples of situations where you successfully balanced competing priorities and met deadlines.

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Why do you think communication is important for a Receptionist?

Emphasize that communication is vital in ensuring clients feel welcomed and supported. Being the first point of contact, Receptionists need to convey professionalism and empathy, clearly facilitating information flow between clients and the team. Discuss how good communication fosters a positive work environment.

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Describe a time when you went above and beyond for a client.

Share a specific instance where your proactive approach made a positive impact on a client’s experience. This could include arranging an unexpected accommodation or taking the initiative to follow up with additional information, demonstrating your commitment to exceptional service.

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What strategies do you use to maintain a positive attitude at work?

Describe your techniques for staying positive, such as taking breaks, practicing mindfulness, and finding joy in interactions with colleagues and clients. Emphasize how maintaining a good attitude contributes to a supportive workplace and enhances client experiences.

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How do you assure confidentiality when handling sensitive information?

Discuss the importance of maintaining confidentiality, especially in an RIA firm. You might talk about adhering to company policies, being discreet in communication, and understanding the legal implications of mishandling sensitive data to ensure trustworthiness in your role.

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What do you think is the most important quality for a Receptionist at SageView?

Highlight qualities such as organization, professionalism, and interpersonal skills. Explain that as a Receptionist at SageView, it’s important to be approachable and responsive, as these traits contribute to building a positive first impression and enhancing client relationships.

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Headquartered in Newport Beach , California, SageView Advisory Group is a privately owned financial planning company that offers 401(k) retirement plans and Individual Retirement Accounts, Mutual funds, Life insurance, Long-term care, disability a...

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November 24, 2024

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