Customer Service Rep(05892) - 1820 6th avenue SE - job 2 of 2

As a Customer Service Rep at DAKS, Inc, your primary role is to assist customers by providing excellent service, addressing their inquiries, and ensuring their satisfaction. You'll also help prepare food orders and maintain cleanliness in the store.

To apply for the Customer Service Rep position at DAKS, Inc, candidates must be at least 16 years old and possess excellent communication skills. You should be able to multitask, prioritize effectively, and manage your time to provide exceptional service.

Growing your career as a Customer Service Rep at DAKS, Inc is very achievable! Many employees begin as CSRs and move up to management roles. With continuous training and development, you can expand your skills and pursue higher positions within the company.

The working hours for a Customer Service Rep at DAKS, Inc can vary based on store needs and your availability. We offer flexible shifts to accommodate both part-time and full-time schedules, making it easier for you to balance work with other commitments.

A great Customer Service Rep at DAKS, Inc is someone who is genuinely excited to help customers, possesses excellent communication skills, and has a knack for problem-solving. Being friendly, approachable, and driven to provide outstanding service are key qualities that will set you apart.

No prior experience is necessary to apply for the Customer Service Rep position at DAKS, Inc! We value passion and a willingness to learn, so if you're enthusiastic about providing excellent service, we encourage you to apply.

The application process for the Customer Service Rep position at DAKS, Inc is straightforward. You can fill out an online application where you'll provide your information and availability. Once submitted, we review each application and reach out for follow-up interviews.

The most important skill for a Customer Service Rep is effective communication. Being able to clearly convey information and listen to customer concerns makes a significant difference in providing great service.

When answering this question, think of a specific situation where you actively listened to a customer’s complaint, empathized with their feelings, and took proactive steps to resolve the issue. Share the outcome and what you learned from the experience.

Discuss your strategies, such as prioritizing tasks, staying organized, and maintaining a positive attitude. Share an example of how you successfully managed a challenging situation without compromising service quality.

Highlight your ability to remain calm and resourceful. Explain how you would reassure the customer, let them know you’ll find the answer, and follow up with them. This demonstrates your commitment to customer service.

Excellent customer service means going above and beyond to meet customer needs and expectations. It involves being attentive, responsive, and friendly while ensuring the customer's experience is enjoyable from start to finish.

Express your enthusiasm for the company and its values. Mention specific things you admire about DAKS, Inc, like its commitment to excellence, the opportunity for growth, and the vibrant work culture that fosters teamwork and support.

Explain your approach to multitasking and prioritizing needs based on urgency. Describe how you would engage with each customer efficiently, ensuring no one feels neglected while maintaining a high service standard.

Sharing strategies such as personalizing conversations, being genuinely interested in customer needs, and actively listening can help build rapport. Provide an example where your approach led to a positive customer relationship.

Discuss how you find motivation by focusing on the positive outcomes of your work, connecting with customers, and setting small daily goals. Share a personal story about how this strategy helped maintain your productivity.

Talk about your approach to team dynamics. Emphasize the importance of open communication and collaboration. Explain how you would address the issue privately with the coworker first, aiming to support them in improving their service delivery.