Temporary Quality Assurance Manager

Job Summary

A company is looking for a Temporary Quality Assurance Manager.

Key Responsibilities

• Coach associates to achieve company and client goals while addressing employee-related issues and coordinating training
• Manage multiple complex tasks while monitoring team attendance and absence
• Motivate team leads and associates through training and support to enhance customer experience

Required Qualifications

• Minimum 2 years of call center or equivalent work experience in a BPO
• Experience promoting a performance-driven culture
• Ability to engage and support team members with necessary tools and systems
• Solution-oriented mindset focused on customer satisfaction
• Proficiency in data interpretation and reporting