Technical Account Management Manager - job 1 of 2

Job Summary

A company is looking for a Manager, Technical Account Management (East).

Key Responsibilities

• Lead, mentor, and motivate a team of Technical Account Managers (TAMs) to ensure exceptional customer service
• Collaborate with various teams on strategic account plans to drive customer retention and growth
• Program manage account escalations and ensure timely resolution of technical issues

Required Qualifications

• 7+ years of experience in a customer-facing technical role, such as TAM or Solutions Engineer
• 3+ years of experience managing technical customer-facing teams
• Practical understanding of cloud services and security best practices, with relevant certifications preferred
• Familiarity with container technologies like Docker and Kubernetes
• B.S. in Computer Science, Engineering, or a related field, or equivalent experience