Senior Scheduling Analyst

Job Summary

A company is looking for a Senior Scheduling Analyst to optimize scheduling processes and enhance contact center operations.

Key Responsibilities

• Collaborate with Scheduling Analysts and leaders to modify schedules for operational efficiency
• Manage scheduling projects, ensuring clear milestones and effective communication
• Conduct audits and analyze data to recommend scheduling improvements and support the scheduling team

Required Qualifications

• HS Diploma or GED from an accredited institution
• Experience in schedule preparation and analysis
• Proficiency in Microsoft Excel, including formulas and pivot tables
• Experience with call center software applications like SQL and SharePoint
• Ability to gather business requirements and improve operational efficiency