Offshore Support Manager

Job Summary

A company is looking for an Offshore Division Support Manager.

Key Responsibilities:

• Drive performance against service metrics and budget goals for assigned Business Units
• Monitor and analyze daily, weekly, and monthly KPIs; present insights to leadership
• Oversee staffing plans and ensure alignment with SLAs and SOPs

Qualifications:

• Bachelor's degree required
• 5+ years of experience in offshore operations or support
• 2-3 years in a managerial or team leadership role
• Experience supporting high-volume operations and working with global clients
• Familiarity with offshore providers in India and the Philippines preferred