M365 Support Engineer - Japanese

Job Summary

A company is looking for a M365 Support Engineer - Japanese Language.

Key Responsibilities

• Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer
• Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues
• Participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems

Required Qualifications

• 4-year technical degree or equivalent work experience
• Minimum of 3 years experience in technical support or MIS in an enterprise environment
• Fluency in Japanese (reading, writing, and speaking) and confident in English (reading and writing)
• Solid working knowledge of Enterprise Messaging Administrative concepts and Identity
• Experience with Azure or Cloud technologies