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Job details

Customer Success Director - job 1 of 8

Job Summary

A company is looking for a Customer Success Director - Strategic Accounts.

Key Responsibilities
  • Manage high-value customer relationships to drive satisfaction, solution adoption, and alignment with business goals
  • Lead onboarding processes and ensure effective deployment and enablement strategies for new customers
  • Monitor product usage and customer health to drive adoption, minimize churn risk, and identify upsell opportunities
Required Qualifications
  • 5+ years in Customer Success, Account Management, or equivalent roles in a B2B SaaS or cybersecurity environment
  • Experience with cybersecurity software, ideally in a vendor, VAR, or MSSP model
  • Demonstrated ability to manage enterprise or high-touch accounts with a consultative approach
  • Strong understanding of cybersecurity technologies and IT infrastructure solutions
  • Familiarity with tools like Salesforce, Gainsight, or similar CS and CRM platforms

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 9, 2025

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