Manager, Member Experience

Job Summary

A company is looking for a Manager, Member Experience Optimization.

Key Responsibilities

• Lead continuous improvement initiatives and demonstrate organizational behavior change
• Optimize processes to enhance the member experience through collaboration with various business leaders
• Utilize process improvement methodologies to engineer and implement effective organizational processes

Required Qualifications

• A bachelor's degree or 4+ years of equivalent experience
• 4+ years of experience in operations, preferably in health insurance or healthcare
• 3+ years of experience with data software such as Excel or SQL
• 3+ years of end-to-end project management experience
• 3+ years of experience in designing and improving workflows