Georgia FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls from individuals seeking information and assistance related to disaster relief programs and FEMA policies
• Provide guidance and support by explaining FEMA programs, eligibility criteria, and available resources
• Record detailed notes of each call for accurate documentation and adherence to FEMA's policies and guidelines

Required Qualifications

• 18+ years old with a high school diploma or GED required
• Must be a U.S. Citizen
• Minimum of 6 months to over a year of customer service experience, preferably in a call center
• Moderate computer skills, including the use of MS Office applications
• Must be able to work flexible hours, including nights, weekends, and holidays as needed