Healthcare Customer Service Specialist

Job Summary

A company is looking for a Healthcare Customer Service Expert - Phone Intake.

Key Responsibilities

• Handle 60-65 inbound calls daily from patients and providers regarding healthcare services
• Assist customers with initiating healthcare services and answering inquiries using multiple applications
• Meet performance targets in call handling, quality, and adherence to policies

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center, with 1 year in healthcare
• Proficient in navigating dual monitors and multiple applications
• Typing speed of 30 WPM with data entry capabilities
• Basic skills in Microsoft Office applications