Desktop Support Specialist - job 1 of 4

Job Summary

A company is looking for a Systems/Desktop Support Tier 2.

Key Responsibilities

• Respond to and resolve customer technical inquiries and issues via various communication methods
• Provide advanced Tier II support and assist with software and systems administration
• Document client interactions and collaborate with technical groups to resolve complex problems

Required Qualifications, Training, and Education

• 2-4 years of experience in technical support for software and hardware in a professional environment
• Advanced knowledge of Windows, Office 365, Exchange, and SAAS applications
• Experience with mobile device management and remote support tools
• Understanding of networking principles and security management
• Preferred: Bachelor's degree in an IT-related field or equivalent experience