Executive Director of Operations

Job Summary

A company is looking for an Executive Director, Operations Management - OnDemand & Variable Tech.

Key Responsibilities

• Develop and execute a global operational strategy for mobile technician services and third-party partnerships
• Lead the transformation of a call center into a digitally-enabled customer service hub
• Implement data-driven methodologies to enhance service levels and optimize operational processes

Required Qualifications

• Bachelor's Degree preferred with 15+ years of relevant experience, or a combination of experience and education
• Experience in staffing, training, development, and performance management
• In-depth knowledge of Microsoft Office products
• Strong organizational skills and an inquisitive mindset
• Ability to guide complex information exchanges and handle performance expectations