Emergency Response Call Center Agent – REMOTE USA in Vienna, VA

Emergency Response Call Center Agent – REMOTE USA – ITCON Services – Vienna, VA – work from home job

Company: ITCON Services

Job description: Job Description

We are seeking customer service agents to be part of ITCON Services 2023 Emergency Response Contact Center Response Team.

This is a remote position.

Responsibilities for this position include:

The agent will provide public support to people needing guidance on who to contact to resolve their situation.

The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

Description
• Managing a large number of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Building sustainable relationships with customers through professional communication
• Providing accurate, timely, and complete information by using the right methods and tools
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies
• Applicant must be a citizen of the United States.

Required Skills and Qualifications
• 1-year or more customer support experience or experience as a client service representative
• English speaking proficiency (Spanish bilingual is a plus)
• Strong communications skills, including phone communications and active listening
• Familiarity with CRM systems and practices
• Strong research and problem-solving skills
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
• Demonstrated ability to handle sensitive and confidential situations
• Ability to handle crisis situations and deal with difficult inquirers
• High School Diploma or GED

Emergency Response Call Center Agent – REMOTE USA – ITCON Services – Vienna, VA – work from home job

Expected salary:

Location: Vienna, VA
Emergency Response Call Center Agent – REMOTE USA – ITCON Services – Vienna, VA – work from home job

Job date: Wed, 02 Aug 2023 01:45:46 GMT

Apply for the job now!
Emergency Response Call Center Agent – REMOTE USA – ITCON Services – Vienna, VA – work from home job