[Hiring] Off Site Tele Chat Support @Place value

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Role Description

This role involves providing exceptional customer service and support to clients through telephone and chat channels.
• Respond to customer inquiries and provide support through telephone and chat channels in a timely and professional manner
• Troubleshoot and resolve technical issues using available resources and documentation
• Escalate complex issues to the appropriate department or team members as needed
• Create and maintain detailed records of customer interactions and resolutions
• Follow up with customers to ensure complete satisfaction and prompt issue resolution
• Stay updated on our products and services to provide accurate information to customers
• Identify and suggest process improvements to enhance customer experience
• Collaborate with team members to identify and resolve recurring customer issues
• Adhere to company policies and procedures to maintain consistent service standards

Qualifications
• High school diploma or equivalent; post-secondary education in a related field is a plus
• Proven customer service experience in a fast-paced environment
• Excellent verbal and written communication skills
• Technical proficiency and ability to troubleshoot technical issues
• Strong problem-solving and critical thinking skills
• Ability to work independently and in a team environment
• Efficient time management and prioritization skills
• Availability to work flexible schedules, including evenings and weekends
• Familiarity with CRM systems and chat support platforms is a plus

Benefits
• Competitive compensation
• Ongoing training and development opportunities
• Career advancement possibilities within the company
• Flexibility to work from home
• Healthy work-life balance