Customer Service Specialist - job 6 of 50

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities

• Answer incoming customer service phone calls and resolve patient billing concerns
• Conduct financial interviews to assess payment ability and eligibility for financial assistance
• Maintain documentation and productivity standards while supporting continuous improvement initiatives

Required Qualifications, Training, and Education

• High School diploma or GED required
• One year of experience in data processing, word processing, accounting, or health care clerical work required
• Preferred coursework in medical terminology and office practices
• Preferred certifications in healthcare financial management or coding
• No specific licensure or certification required