Customer Experience Lead - job 1 of 2

Job Summary

A company is looking for a Customer Experience Lead - Remote.

Key Responsibilities

• Assist customer service team members in responding to inquiries
• Evaluate information to address customer comments and complaints
• Maintain records of communication and track unresolved complaints

Required Qualifications

• 3+ years of experience in a customer service or administrative role
• Proficient knowledge of Excel, including formulas and VLOOKUP