Customer Technical Support

Job Summary

A company is looking for a Customer Technical Support I.

Key Responsibilities:

• Gather information from customers, document steps taken, and troubleshoot issues while minimizing disruption
• Maintain a strong functional knowledge of the company's core products and provide support for complex construction workflows
• Monitor customer inquiries through the ticketing system and ensure timely follow-up for issue resolution

Required Qualifications:

• At least one year of prior software application support and troubleshooting experience
• Experience with Microsoft Office Suite; Excel Macro experience preferred
• Experience with bug and case tracking systems, such as Azure DevOps and Service Now
• Understanding of API integrations and SaaS troubleshooting is ideal
• Ability to prioritize tasks and handle multiple incidents simultaneously