Computer Operator Customer Service Representative

Job Summary

A company is looking for a Computer Operator/Tier 1 Customer Service Representative.

Key Responsibilities

• Provide Tier 1 service desk support for various stakeholders, including insurance issuers and application users
• Assist with account access support, including password resets and logging inquiries in Service Now
• Respond to inquiries effectively and escalate issues to appropriate IT departments as needed

Required Qualifications

• GED or higher
• Proven excellent customer service skills
• Strong knowledge of computers and Microsoft systems
• Must be available to work nights, holidays, and weekends
• Must be able to obtain and maintain a public trust clearance