Call Center Supervisor - job 3 of 6

Job Summary

A company is looking for a Call Center Team Lead to manage and support a team of customer service agents.

Key Responsibilities:

• Lead and manage a team of 15-25 front-line agents handling inbound customer service calls
• Coach and develop team members on service standards and best practices
• Monitor performance metrics and drive continuous improvement in productivity and quality

Required Qualifications:

• Minimum of 3 years of call center experience or 1 year in a management role
• Associate's degree or equivalent combination of education and experience
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Experience with call center tools and KPI/SLA management
• Ability to thrive in a fast-paced, high-pressure environment