#53025: Customer Service / Call Center – Work from Home, $16.29/hr! (NYS Residency Req)

Med-Scribe is a certified women-owned small business, both nationally and within New York State, with 35 years under our belt in staffing for NYS. Our specialty is assisting health care professionals with finding great opportunities for rewarding employment!

Do you have customer service or call center experience, but are looking to learn something new? Try the ever-changing world of medical and benefits plans and let our client show you the ropes!

Under the direction of the Customer Service Supervisor, you will act as a liaison and reply to inquiries via telephone and email regarding COBRA and billing eligibility for insurance plans, and general questions regarding policies and payments. You must possess excellent communication skills, be polite, professional, and respond in a courteous manner, at all times.

This is a temporary position, requesting a 6-month commitment, with the likely for hire!
• *You must be a NYS resident in order to qualify for the position**

Key Responsibilities:
• Handle incoming calls and make outbound follow-ups as needed, updating phone status accordingly.
• Navigate between multiple systems, including phone software, documentation tools, and online resources.
• Keep clear and accurate records of calls and actions

Location: Fully remote

Schedule: Monday through Friday, 8:30AM-5:00PM

Pay Rate: $16.29/hr (increases to $18.22/hr upon hire!)