Customer Support Assistant

Job Summary

A company is looking for a Customer Support Assistant to provide assistance in addressing customer inquiries and enhancing service delivery.

Key Responsibilities

• Answers telephones and responds to complex customer questions, forwarding calls as necessary
• Researches customer inquiries and promptly responds to appropriate parties
• Records calls, processes requests, and updates account history with accurate documentation

Required Qualifications

• High school diploma or G.E.D
• One or more years of customer service or telephone experience
• Experience working with organizational functions and personnel
• Experience with fax machines, computer software, and telephone technology
• Skilled in the use of help desk software