Technical Services Engineer Representative
BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE...
Pure Storage has Support centers in Mountain View, CA, Lehi, UT, Dublin, Ireland & Singapore, Asia. We are looking for a Technical Support Engineer to join our 24x7 Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware and software. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.
- Proactively seek to understand customer expectations
- Complete customer storage upgrades.
- Own and track customer issues using our ticket tracking system
- Own all customer facing communications, ensuring the message is concise and professional
- Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
- Manage multiple projects/support cases simultaneously
- Champion customer issues internally, and represent the company externally
- Weekend, holiday, and on call duties as required
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Minimum 1 years of experience in customer-facing, technical support work
- Must be able to work the following shift: Mon - Fri 6am-3pm MT
- Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
- Experience in supporting both hardware, and software products
- Ability to triage issues, and escalate them to appropriate engineering groups as necessary
- Foundational knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.
- Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
- Must be willing and able to work in an open office, team environment.
We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
The annual base salary range is: $63,000.00 - $95,000.00. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
#LI-ONSITE
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.
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As a Technical Services Engineer Representative at Pure Storage in Lehi, Utah, you will find yourself at the forefront of groundbreaking technological advancements. In an era where data reigns supreme, you'll play a crucial role in enhancing how businesses interact with their data. Imagine being part of a dynamic team that supports some of the most innovative companies in the world, including those in aerospace, healthcare, and beyond. Your work will involve troubleshooting a wide range of technical issues, both hardware and software, ensuring that your customers receive top-notch support. At Pure Storage, we value creativity, teamwork, and a customer-first mindset, and as you navigate your challenges, you'll find ample support among your colleagues. You'll be responsible for managing customer expectations, executing storage upgrades, and maintaining clear communication throughout the support process. Not only do we prioritize professional growth, but we also foster an environment where individual voices are celebrated. Whether you are documenting solutions for future reference or representing customer concerns to internal teams, your contributions will significantly impact how we serve our clients. With a focus on continuous learning and development, you will have opportunities to engage with cross-functional teams and expand your technical expertise. If you thrive in a fast-paced, collaborative setting and possess a passion for making a difference, your journey at Pure Storage could lead to a variety of exciting paths. Join us as we redefine the storage experience and transform the future of data management.
By
Pure Storage
Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pu...
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