American Girl Experience Associate (Doll Hair Stylist)

As a Part-Time Experience Associate (Doll Hair Stylist) at Mattel, you'll provide delightful doll hair styling services while engaging with customers and assisting with their requests. You'll be responsible for maintaining the salon area, participating in special events, and collaborating with your teammates to create a wonderful environment for everyone who walks through the doors.

For the Part-Time Experience Associate (Doll Hair Stylist) role at Mattel, experience in specialty retail or service, and doll hair styling is preferred. You'll also benefit from having experience working with children and be flexible in your availability, including evenings and weekends.

To apply for the American Girl Experience Associate (Doll Hair Stylist) position at Mattel, visit the company’s career page and submit your application along with your resume. Make sure to highlight your experience in customer service and doll styling.

The work environment for the Part-Time Experience Associate (Doll Hair Stylist) at Mattel is vibrant and welcoming! You'll interact with enthusiastic customers, participate in engaging events, and collaborate with a supportive team, all while enjoying the playful spirit of the American Girl brand.

As a Doll Hair Stylist at Mattel, your key responsibilities include styling doll hair according to company standards, assisting customers with their inquiries, conducting inventory of salon supplies, and actively participating in events and store promotions that bring joy to kids and their families.

While not mandatory, prior experience working with children is highly valued for the Doll Hair Stylist position at Mattel. This role often involves engaging with kids, making it helpful to have a background in childcare or customer service in a similar environment.

As a Part-Time Experience Associate (Doll Hair Stylist) at Mattel, you will participate in various exciting events, including private birthday parties, Doll Hair Salon Spectaculars, and hair demonstration days, helping create unforgettable experiences for young customers.

When answering this question, provide specific examples of your customer service experience, focusing on how you engaged with customers and resolved their issues. Highlight any experience you have in retail or specific circumstances where you went above and beyond for a customer.

Share specific techniques that you are familiar with, such as braiding, curling, or up-dos. Discuss your understanding of different doll hair types and how you tailor your styling approach to meet their needs. Showcase your creativity!

Give an example from your past where you successfully navigated a challenging customer situation. Emphasize your problem-solving skills, active listening, and dedication to customer satisfaction. Showcase your ability to remain calm and composed while personalizing your approach.

Speak honestly about your availability, addressing any days and times you can realistically work. Employers appreciate flexibility, especially in retail, so express your willingness to adapt your schedule when necessary.

Communicate your passion for creativity, child engagement, and your admiration for the Mattel brand. Share how the company’s values align with your own and why you are excited about the opportunity to contribute to the American Girl experience.

Discuss strategies for promoting events, such as making announcements, engaging with customers during interactions, or displaying promotional materials effectively. Highlight your ability to communicate and share enthusiasm about store activities.

Show your knowledge of the American Girl brand, including its history, the significance of the dolls, and how they impact children’s lives through storytelling. Mention any specific doll characters you admire.

Discuss your time management skills and how you utilize them to prioritize customer service and salon activities. Offer examples from your prior experience where you successfully handled multiple tasks simultaneously.

Talk about your hair care techniques, such as using appropriate products, gentle handling, and how you educate customers on maintaining their styled doll's hair. This shows your commitment to quality and customer satisfaction.

Provide insights into your collaboration methods and ways you've contributed positively to team dynamics in past roles. Highlight communication, support, and shared goals as keys to creating a productive work environment.