Provider Contact Center Agent

Job Summary

A company is looking for a Customer Contact Center Agent.

Key Responsibilities

• Handle inbound calls and emails from healthcare providers regarding workers' compensation claims and billing inquiries
• Verify provider and patient information in the system to ensure accuracy and maintain detailed records of interactions
• Participate in ongoing training and meet performance metrics for call handling and quality

Required Qualifications

• High school diploma or equivalent
• Proficiency in using computer systems and software
• Medical billing and coding skills
• Strong typing skills
• Proven customer service experience