Renewal Account Manager - 6 month Temporary Fixed Term

As a Renewal Account Manager at Progress, your primary responsibility will be to assist clients with their license renewals. You will communicate directly with clients, coordinate tasks with internal teams, and identify upsell and cross-sell opportunities while maintaining accurate records of contracts.

While a Bachelor’s degree is preferred, Progress values applicable experience in sales or a similar renewals position. Strong analytical skills, detail orientation, and exceptional interpersonal abilities are essential for success as a Renewal Account Manager.

Yes! The Renewal Account Manager position at Progress allows you to work from your home office in the United States, with a preference for candidates located in the EST or CST time zones.

To advance your career as a Renewal Account Manager at Progress, focus on building strong client relationships, demonstrating your understanding of the software, and successfully identifying renewal and upsell opportunities. Engaging with colleagues and learning from their experiences will also foster your growth within the tech sales environment.

As a Renewal Account Manager, you will have the backing of the Account Maintenance team and cross-functional collaboration with internal departments like Finance and Legal. You will be in a supportive environment aimed at helping you succeed in your role.

Renewal Account Managers at Progress typically use customer relationship management (CRM) systems, alongside Microsoft Office tools, to track renewals, manage customer data, and coordinate internal team activities effectively.

The culture at Progress is collaborative and diverse, valuing individual contributions and encouraging varied perspectives. As a Renewal Account Manager, you will be welcomed into a professional environment where you can learn from experienced colleagues and foster meaningful connections.

To effectively prioritize tasks, first assess the urgency of renewal deadlines. Create a structured schedule that includes reminders for client follow-ups and internal collaborations. Maintaining organized records will also help you stay on track.

When discussing an upsell, focus on the client's specific needs and how the additional services can enhance their current solutions. Share your thought process and the relationship-building techniques you utilized to secure the upsell.

Effective communication includes active listening and empathy for the client's situation. Make sure to tailor your message to their understanding and follow up promptly. Provide clear, concise information to build trust and strengthen relationships.

Approach dissatisfied clients with empathy and a willingness to understand their concerns. Collaborate closely with them to find a resolution, ensuring they feel valued and heard, as this can turn dissatisfaction into loyalty.

Discuss your familiarity with various CRM systems, explaining how you've utilized them to track customer interactions, manage renewals, and analyze sales data. Highlight any specific successes achieved through CRM technology.

To identify cross-sell opportunities, practice observing patterns in client usage and feedback. Inquire about aspects of their business that may not be covered by existing solutions, and present tailored options that meet their growing needs.

Collaboration is crucial as it fosters communication across departments. Share how aligning with Account Management, Finance, and Legal facilitates smoother license renewals and enhances client satisfaction.

Maintaining accuracy involves diligent data entry in your CRM system immediately after client interactions and regular audits of account records. This ensures you have the most up-to-date information at hand for successful follow-ups.

Express your motivation in helping clients succeed and finding solutions tailored to their needs. Share how achieving renewal goals and fostering enduring relationships drives your passion for the role.

When facing a reluctant client, adopt a consultative approach. Ask open-ended questions to understand their concerns, offer any relevant insights based on their current use, and discuss the value that renewing would provide.