Polish Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Polish Speaking Airline Customer Service Specialist, offering the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional service to Polish-speaking airline customers.

Responsibilities

• Deliver outstanding customer support to Polish-speaking airline customers via phone, email, and chat.
• Assist customers with inquiries regarding flight bookings, changes, cancellations, and baggage issues.
• Effectively handle and resolve customer complaints and inquiries in a professional manner.
• Stay informed about airline policies, procedures, and travel regulations to provide accurate assistance.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Participate in training programs to improve product knowledge and customer service skills.

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service, preferably within the airline or travel industry.
• Excellent communication and problem-solving skills.
• Strong customer-focused attitude with the ability to handle inquiries and complaints effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine passion for the travel industry and a dedication to helping customers achieve their travel goals.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks