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Seasonal Merchandiser/Stocker - Mt. Pleasant, SC

About the role

As a Seasonal Team Member, you play an essential role in the customer service experience by providing customers with fast and friendly service during our busy holiday season. You will build relationships with customers, process transactions, maintain floor merchandise and inventory standards, answer questions, and ensure customers leave feeling positive about their visit. Both part-time and full-time positions may rotate between working as a cashier, a sales specialist or merchandiser/stock associate. You will report to the store management team. You can expect this position to be short term, no longer than six months, and you will have the option to apply for a regular role.

Join us to work in one of the most fun and thriving retail companies around!

You will

  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
  • Perform cashier functions and follow minor policy while completing customer transactions
  • Share Total Wine & More’s product portfolio
  • Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership
  • Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
  • Collection of carts from parking lot and assisting customers with loading purchases in their vehicles
  • Receive great employee discounts!

What we're looking for

  • 21 years of age or older
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities
  • Strong interpersonal skills with a positive and engaging attitude
  • Value collaboration and acting as a team player

Physical Requirements (with or without accommodations)

  • Walk, bend down repeatedly, and be on feet for 8-10 hours a day
  • Climb ladders and lift 50 lbs. overhead and repeatedly

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-us/Careers!

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

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What You Should Know About Seasonal Merchandiser/Stocker - Mt. Pleasant, SC, Total Wine & More

As a Seasonal Merchandiser/Stocker at Total Wine & More in Mt. Pleasant, SC, you’ll be front and center during the bustling holiday season, where you play a pivotal role in ensuring customers have the best shopping experience possible. Your day-to-day activities will include greeting and engaging with customers, showcasing our fantastic product portfolio, completing transactions, and maintaining merchandise and inventory standards. You’ll have the chance to build meaningful relationships with customers while ensuring their needs are met. Whether you're ringing up purchases, assisting customers with their selections, or keeping the store stocked and organized, each day promises to be dynamic and rewarding. This role offers you flexibility with both part-time and full-time hours, and you’ll thrive in an upbeat environment filled with fellow team players who are passionate about customer service. Best of all, you have the opportunity to apply for a permanent position once the holiday rush concludes! So, if you're 21 or older, full of energy, and ready to join a vibrant team that values teamwork and creativity, we’d love to hear from you! Join us at Total Wine & More, where every customer interaction helps create memorable shopping experiences and ensures shoppers leave with a smile.

Frequently Asked Questions (FAQs) for Seasonal Merchandiser/Stocker - Mt. Pleasant, SC Role at Total Wine & More
What does a Seasonal Merchandiser/Stocker do at Total Wine & More?

As a Seasonal Merchandiser/Stocker at Total Wine & More, your job primarily focuses on providing exceptional customer service, managing transactions, and ensuring the store's merchandise is well-organized and accurately stocked. You will participate in various tasks, including cashier duties, engaging with customers about our products, and keeping the store tidy and inviting.

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What qualifications are needed for the Seasonal Merchandiser/Stocker position at Total Wine & More?

To qualify for the Seasonal Merchandiser/Stocker role at Total Wine & More, candidates must be at least 21 years old, possess strong interpersonal skills, and have a positive, engaging attitude. Additionally, a flexible schedule and experience with technology relevant to the job are beneficial.

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How long is the Seasonal Merchandiser/Stocker position at Total Wine & More?

The Seasonal Merchandiser/Stocker position at Total Wine & More is typically a short-term role, lasting no longer than six months during the busy holiday season. However, successful seasonal team members may be invited to apply for permanent positions after the season ends.

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What are the work hours like for the Seasonal Merchandiser/Stocker at Total Wine & More?

At Total Wine & More, the work hours for the Seasonal Merchandiser/Stocker position can be flexible and vary between part-time and full-time shifts depending on the business needs and your preferences. Candidates should be prepared to work in a fast-paced environment.

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Is there an opportunity for advancement as a Seasonal Merchandiser/Stocker at Total Wine & More?

Yes! Total Wine & More is committed to the growth and development of its team members. Seasonal Merchandiser/Stocker employees may have the opportunity to apply for regular positions once the holiday season concludes based on their performance and availability.

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What employee benefits are offered to Seasonal Merchandiser/Stocker team members at Total Wine & More?

Total Wine & More offers exciting benefits to its Seasonal Merchandiser/Stocker team members, including employee discounts on products, opportunities for training, and the chance to work in a fun, collaborative environment with opportunities for further employment.

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What kind of training is provided for the Seasonal Merchandiser/Stocker position at Total Wine & More?

Total Wine & More provides thorough training for its Seasonal Merchandiser/Stocker team members, covering customer service best practices, product knowledge, safety standards, and technology use necessary for executing daily responsibilities effectively.

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Common Interview Questions for Seasonal Merchandiser/Stocker - Mt. Pleasant, SC
How would you describe excellent customer service in the role of Seasonal Merchandiser/Stocker?

Excellent customer service as a Seasonal Merchandiser/Stocker involves being friendly, attentive, and knowledgeable about products. Candidates should emphasize their ability to engage with customers and seamlessly assist them with their needs, enhancing their shopping experience at Total Wine & More.

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What experience do you have that makes you a good fit for the Seasonal Merchandiser/Stocker position?

When discussing your experience for the Seasonal Merchandiser/Stocker role at Total Wine & More, highlight previous retail or customer service jobs, focusing on your interpersonal skills and any experiences where you helped improve customer satisfaction or store operations.

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How do you handle difficult customers in a retail environment?

Handling difficult customers involves patience and effective communication. Explain that you would listen to their concerns, empathize with their situation, and provide solutions in alignment with Total Wine & More’s policies, ensuring a positive outcome.

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Can you give an example of how you would promote products as a Seasonal Merchandiser/Stocker?

An effective way to promote products as a Seasonal Merchandiser/Stocker is to approach customers in the aisle, inquire about their preferences, and suggest relevant products while sharing knowledge about promotions or new arrivals at Total Wine & More to enhance their shopping experience.

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What methods do you use to keep inventory organized and stocked?

To keep inventory organized and stocked, I would regularly check inventory levels, assist with receiving shipments, and maintain tidy shelves. Using clear labeling systems and working closely with the team is essential for ensuring everything is efficiently organized at Total Wine & More.

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How would you contribute to a positive team environment as a Seasonal Merchandiser/Stocker?

Contributing to a positive team environment means being cooperative, respectful, and open to feedback. I would engage with my team, assist others with their tasks, and celebrate our successes together to foster a motivating atmosphere in the busy environment at Total Wine & More.

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What safety standards do you consider while stocking and merchandising?

Safety standards in stocking and merchandising include maintaining clean aisles, following proper lifting techniques, and ensuring all products are securely shelved. Additionally, being aware of potential hazards and communicating safety concerns to management at Total Wine & More is essential for a safe environment.

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How do you manage time during busy shifts as a Seasonal Merchandiser/Stocker?

Managing time effectively during busy shifts involves prioritizing tasks, such as customer service first, followed by stock management. I find using short breaks between customer interactions to tidy up or check inventory helps ensure responsibilities are met promptly at Total Wine & More.

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Describe a time when you went above and beyond for a customer.

In a retail setting, going above and beyond for a customer could involve remembering their previous purchases and recommending complementary products. Sharing a specific example where you took extra steps to enhance a customer's visit will impress your interviewers at Total Wine & More.

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Why do you want to work for Total Wine & More as a Seasonal Merchandiser/Stocker?

Expressing excitement for the opportunity to work at Total Wine & More could stem from a passion for customer service, love for wine and beverages, and a desire to contribute to a company renowned for its vibrant work culture and commitment to employee development.

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Total Wine & More is committed to having the lowest prices on wine, beer and spirits every day. Our retail stores and corporate office (called the Store Support Center located in Bethesda, MD) provide opportunities for career growth and advancem...

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DATE POSTED
November 26, 2024

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