Associate Digital Success Manager

** This is a 6-month contract initially with potential to extend. **

The Associate Digital Success Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. You’ll own and manage targets associated with consumption, renewal, churn, and team productivity metrics. You will be deep in the data, monitoring and optimizing your programs along the way. You will partner with many cross-functional groups within our client including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. Success in this role will require both a strong ability to understand the needs of large Enterprise customers and develop solutions that scale.

Responsibilities:

Automated Deck Creation:
• Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.

Customer-Centric Approach:
• Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.

Scalability and Product Alignment:
• Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
• Regularly update and refine decks based on product usage data

Data-Informed Decision Making:
• Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.

Collaboration and Feedback:
• Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.

• Bonus points if you have experience with Matik or related deck-automation tools.

Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager

• 3+ years of industry experience; 2+ years of related experience

• Experience in building enterprise SaaS adoption programs is desired

• Adaptability, flexibility in the face of changing business requirements and conditions

• Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs.

• Bonus points if you have experience with Matik or related deck-automation tools.

• Knowledge in identity, security, access management, workflow, and/or developer-facing products

Compensation Range: $45-48/hr.

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process **

Benefits:

· 75% of employee-only Medical & Dental coverage

· Vision – opt-in available

· 401K

· PTO

· Laptop

· Life Insurance, Disability Insurance, AD&D coverage

· Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance – opt-in available