Outreach Executive

An Outreach Executive at Oak Street Health primarily develops relationships within the community to engage Medicare seniors and encourage them to become patients. This includes conducting outreach events, nurturing leads through various communication methods, and collaborating closely with internal teams to drive patient growth.

Successful Outreach Executives at Oak Street Health should possess strong interpersonal skills for connecting with diverse individuals, the ability to manage multiple priorities, and a background in sales or healthcare. Fluency in languages such as Spanish or Polish is also advantageous for effective community engagement.

While prior experience in sales or healthcare can be beneficial, it's not strictly required. Oak Street Health values a positive attitude and a commitment to their mission above all else, making this role accessible to those willing to learn and grow.

The work environment at Oak Street Health for an Outreach Executive is dynamic and community-oriented. You’ll have opportunities to work both independently and collaboratively within your team, contributing to a culture that emphasizes positivity, determination, and patient-centered care.

Oak Street Health promotes career growth and development through leadership training, continuing education stipends, and opportunities for advancement within the organization. This role can serve as a stepping stone for those looking to grow within the healthcare industry.

Benefits include competitive pay, paid vacation and sick time, 401K match options, health insurance, and dental benefits. Additionally, you'll work in a mission-focused environment that values diversity and individual contributions.

The mission of Oak Street Health to 'Rebuild healthcare as it should be' directly influences the Outreach Executive's role by prioritizing personal connections with patients and community members, ensuring the focus remains on quality healthcare and positive patient experiences.

When answering this question, focus on your passion for community engagement and healthcare. Highlight how Oak Street Health's mission aligns with your personal values and your desire to positively impact the lives of Medicare seniors.

Discuss your strategy for outreach, such as utilizing events, community partnerships, and networking. Share examples of past experiences where you successfully generated leads and how you maintained relationships with prospects.

Explain your approach to objection handling, focusing on active listening and empathy. Emphasize the importance of understanding concerns and providing clear, informative responses that reassure and engage prospects.

Discuss how you prioritize consistent communication through phone calls, emails, and personal visits. Highlight your organizational skills and any CRM tools you utilize to track interactions and follow-ups.

Share a specific example of teamwork, detailing your role, the dynamics of the group, and the goal you achieved. Emphasize effective communication and collaboration as keys to your success.

Provide details about any previous roles involving community outreach. Discuss specific tasks you undertook, such as organizing events or collaborating with local organizations, and the impact of your work.

Explain your organizational skills and any tools or systems you use for time management. Provide examples of how you successfully juggle multiple responsibilities while staying focused on key objectives.

Focus on key attributes such as strong communication skills, a deep understanding of the community they're serving, resilience, and a commitment to the mission of providing excellent patient care.

Discuss metrics such as the number of new patients engaged, community presence, and positive feedback from stakeholders. Emphasize that success also involves building trust and long-term relationships.

Demonstrate your knowledge about Oak Street Health’s mission and patient-centric approach, focusing on how it influences the outreach efforts. Highlight how the model prioritizes quality over quantity in patient care.