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Registered Nurse

Company: Oak Street Health

Title: Center Nurse

Role Description

The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients by coordinating their care and providing a seamless experience to patients and their support team. 

At Oak Street Health you will use an integrated approach toward achieving desired patient outcomes by utilizing standards, guidelines and pathways for care delivery.  Through clinical assessment, intervention and education you will ensure our patients are provided competent nursing care in a timely manner. Our Center Nurses drive quality care, it is of vital importance that our nurses incorporate data and information to improve care and enhance our patient outcomes. You will work to create an engaging and welcoming environment through team communication and delegation to empower other members of the care team to deliver the best care to our patients.   

Check out this pamphlet for a sneak peek into the life of an Oak Street Center Nurse!

Our Center Nurses report to the Practice Manager or Nurse Supervisor (where applicable).

Core Responsibilities:

  • Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner

  • Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations

  • Provide clinically competent triage and symptom management to patients who may or may not be physically present

  • Utilize standardized protocols for medication management, prescription refills and prior authorizations.

  • Conduct thorough and accurate reviews of patient medications and update as needed

  • Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone or in group settings  

  • Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels

  • Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate 

  • Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams where they are

  • Delegation of activities to other clinical care team members to support the needs of our patients

  • Participate in care team meetings to discuss patient care and clinic operations

  • Deliver an exceptional patient experience through service, responsiveness and respectful care 

  • Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed

  • Performs other related duties as assigned

What we're looking for

Required Qualifications:

  • Active Registered Nurse (RN) Licensure in good standing with the applicable state

  • BLS Certification

  • Electronic Medical Record (EMR) experience

  • Ability to maintain patient confidentiality and process information in a confidential manner

  • US work authorization

  • Ability to assess patients without face-to face interaction, strong communication and assessment skill

Strongly Preferred Qualifications:

  • Ability to collaborate and communicate with members of an interdisciplinary care team

  • Excellent computer skills with ability to read, interpret and analyze data from various computer systems

  • Effective problem solving and prioritization skills

  • 2+ years of healthcare experience, working as an RN

Preferred Qualifications:

  • Previous experience in clinic setting

  • Ability to work independently

  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary - suggestion to add this as an optional data point for specific demographics, removing from our generic central posting)

  • Somebody who embodies being 'Oaky'

What does being 'Oaky' look like?

  • Radiating positive energy

  • Assuming good intentions

  • Creating an unmatched patient experience

  • Driving clinical excellence

  • Taking ownership and driving for results

  • Be relentlessly determined

Why Oak Street?


Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

  • Collaborative and energetic culture

  • High levels of responsibility and rapid advancement

  • Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits
     

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers
 

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Registered Nurse, Oak Street Health

Are you a passionate Registered Nurse looking to make a difference? Join Oak Street Health as a Center Nurse and immerse yourself in a supportive and innovative healthcare environment. At Oak Street Health, your mission will be to build strong relationships with patients by providing seamless care and ensuring they receive competent nursing services. You'll utilize a unique, integrated approach to coordinate care that meets each patient's individual needs while utilizing best practices outlined by the organization. As a Center Nurse, you will be responsible for clinical assessment, patient education, and conducting thorough medication reviews, ensuring timely and quality care delivery. You’ll also engage with patients and their caregivers to promote preventive care and avoid unnecessary hospital visits. Communication is key here - you'll work closely with the multidisciplinary care team to discuss patient care and enhance clinic operations. And don't worry, not all of your interactions will be in-person; you’ll utilize strong communication skills for triaging and symptom management, including over the phone and in group settings. In this role, you’ll also be part of a warm and dynamic environment that truly values collaboration. At Oak Street Health, you’ll find a culture that celebrates positive energy and innovation, as well as competitive benefits and a commitment to your professional development. If you embody the spirit of being 'Oaky', with a relentless drive for results and an unmatched commitment to patient care, we would love to hear from you!

Frequently Asked Questions (FAQs) for Registered Nurse Role at Oak Street Health
What qualifications are required to apply for the Registered Nurse position at Oak Street Health?

To apply for the Registered Nurse position at Oak Street Health, you must have an active RN licensure in good standing with the applicable state, BLS certification, and experience with Electronic Medical Records (EMR). Additionally, the ability to assess patients without face-to-face interaction and maintain confidentiality is crucial.

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What does a day-to-day look like for a Registered Nurse at Oak Street Health?

As a Registered Nurse at Oak Street Health, your day will revolve around providing high-quality nursing care. You will coordinate patient care, respond to telephonic requests, conduct triage, educate patients on chronic conditions, and collaborate with care teams. Implementing care plans and actively participating in team meetings will also be key parts of your job.

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How can I excel as a Registered Nurse at Oak Street Health?

To excel as a Registered Nurse at Oak Street Health, strive to build genuine relationships with your patients and engage with your care team positively. Adaptability, effective communication, problem-solving skills, and a commitment to continuous learning will help you thrive in this dynamic environment.

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What makes Oak Street Health a unique place for Registered Nurses?

Oak Street Health stands out due to its commitment to creating a collaborative culture that values patient experiences and clinical excellence. As a Registered Nurse here, you'll enjoy high levels of responsibility, a supportive team, and opportunities for rapid career advancement.

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What kind of training and onboarding process can Registered Nurses expect at Oak Street Health?

Registered Nurses at Oak Street Health can expect a comprehensive training and onboarding process designed to ensure they are well-prepared for their roles. You’ll benefit from hands-on training and support from experienced team members as you learn about the organization’s standards and practices.

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Can Registered Nurses at Oak Street Health work independently?

Yes! The role of a Registered Nurse at Oak Street Health encourages independence while also valuing teamwork. You will be expected to assess and manage patient care efficiently, often without direct supervision, making strong communication and organizational skills essential.

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What does being 'Oaky' mean for Registered Nurses at Oak Street Health?

Being 'Oaky' at Oak Street Health means radiating positive energy, assuming good intentions from others, and creating an unmatched experience for patients. It’s about driving for clinical excellence and taking ownership to ensure the best patient outcomes.

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Common Interview Questions for Registered Nurse
How do you manage multiple patients with varying needs concurrently?

To manage multiple patients with varying needs, prioritize your responsibilities based on urgency and the complexity of each patient's condition. Utilize effective communication and organization strategies while collaborating with your interdisciplinary team to ensure every patient receives the proper care. Providing clear documentation and regular updates within the team will also help in managing patient needs effectively.

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Describe a challenging situation you faced with a patient and how you handled it.

In answering this question, provide a specific example of a challenging scenario, focusing on your assessment skills, intervention strategy, and communication. Highlight how you maintained professionalism, prioritized patient needs, and engaged with the care team to resolve the situation. Emphasize the positive outcome and what you learned from the experience.

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How do you approach patient education, particularly regarding chronic illnesses?

When educating patients about chronic illnesses, I focus on using clear, accessible language and practical examples. I tailor my approach based on the patient's knowledge level, utilizing visual aids or written materials when necessary, to ensure they understand their treatment and how to manage their condition. Encouraging questions and providing reassuring support is fundamental in this process.

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What strategies do you use to build rapport with patients?

Building rapport with patients involves active listening, showing empathy, and demonstrating genuine interest in their concerns. I often start conversations by asking open-ended questions and validating their feelings. By creating a welcoming environment, patients feel comfortable sharing their experiences, which helps in forming strong relationships.

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What is your experience with using Electronic Medical Records (EMR)?

In my previous roles, I have used EMR systems extensively for documentation, patient assessments, medication management, and care plan coordination. I am familiar with data entry, reviewing historical records, and ensuring accurate updates as part of the patient’s ongoing care. My experience allows me to leverage EMR efficiently, enhancing workflow and patient care experience.

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How do you handle stressful or high-pressure situations in a clinical setting?

Managing stress in a clinical setting combines prioritization, effective communication, and mindfulness. I remain calm and focused by taking one task at a time and using breathing exercises if necessary. Collaborating with my team helps in distributing the workload during high-pressure moments and ensures that all patient needs are met.

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Can you discuss your approach to medication management and refills?

My approach to medication management includes conducting thorough reviews of patient medications, verifying dosages, and ensuring timely refills. I follow standardized protocols, engaging with patients to discuss adherence and side effects, which helps in maintaining their health and preventing complications associated with improper medication use.

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How do you ensure confidentiality and patient privacy?

Maintaining patient confidentiality is paramount. I adhere to HIPAA regulations and practice vigilant data security when handling patient information. I ensure all electronic and paper records are stored securely and limit access to authorized personnel only, reinforcing trust with my patients.

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What role does teamwork play in your nursing practice?

Teamwork is essential in nursing practice as it enables us to combine diverse skills and knowledge for the best patient outcomes. I actively engage in team meetings, communicate openly with colleagues, and contribute to a collaborative environment that respects each member's expertise, ultimately benefiting patient care.

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Why do you want to work at Oak Street Health as a Registered Nurse?

I am drawn to Oak Street Health due to its commitment to delivering high-quality patient-centered care and its collaborative culture. I believe in the importance of building strong patient relationships and aligning with an organization that values both clinical excellence and community engagement aligns perfectly with my professional aspirations.

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We’re rebuilding healthcare as it should be. Since our founding in 2012, our mission has been to build a primary care delivery platform that directly addresses rising costs and poor outcomes, two of the most pressing challenges facing the United...

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Full-time, on-site
DATE POSTED
November 25, 2024

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