Certified Medical Assistant/Phlebotomist (Bilingual Spanish Preferred)

At Oak Street Health, a Certified Medical Assistant/Phlebotomist plays an essential role in supporting care teams and ensuring that patients receive high-quality healthcare services. This position involves various responsibilities such as rooming patients, conducting diagnostic tests, obtaining vital signs, and directly contributing to a positive patient experience. If you're passionate about healthcare and enjoy working in a collaborative environment, this might be the perfect opportunity for you!

To qualify for the Certified Medical Assistant/Phlebotomist position at Oak Street Health, candidates should have CPR certification, a Medical Assistant certification or registration, and ideally 3-5 years of experience as a Medical Assistant. Experience working with geriatric patients and EMR systems is also preferred, alongside having strong communication skills and a customer service orientation. Bilingual skills, particularly in Spanish, are valued as well.

Yes, Oak Street Health prefers candidates with 2 or more years of experience working with geriatric patients for the Certified Medical Assistant/Phlebotomist position. This experience is key in providing the high-quality patient care that our community-based healthcare centers are known for.

Absolutely! EMR experience is a crucial requirement for the Certified Medical Assistant/Phlebotomist role at Oak Street Health. Familiarity with electronic medical record systems enhances patient care by ensuring that records are accurately maintained and readily accessible.

As a Certified Medical Assistant/Phlebotomist at Oak Street Health, you can expect a dynamic and supportive work environment. We promote teamwork, encouraging staff to collaborate on patient care while enjoying the fast-paced, innovative nature of community healthcare. Oak Street Health values its employees and focuses on creating an enjoyable workplace culture.

At Oak Street Health, we are committed to supporting the professional growth of our employees, including Certified Medical Assistants/Phlebotomists. By providing opportunities for continued education, specialized training, and a clear path for career advancement, we empower our team members to expand their skills and develop their careers in healthcare.

Candidates applying for the Certified Medical Assistant/Phlebotomist role at Oak Street Health can expect a comprehensive interview process. This typically includes discussing your experience in patient care, demonstrating your communication skills, and answering questions related to medical protocols and teamwork. Be prepared to showcase your passion for healthcare and commitment to delivering excellent patient experiences.

When answering this question, focus on specific tasks such as managing patient flow, conducting diagnostic tests, and ensuring exceptional patient experiences. Emphasize your understanding of the role's impact on the team and patient outcomes, aligning your answer with Oak Street Health’s mission.

In your response, highlight the importance of time management and communication within the care team. Explain how you assess patient needs and adapt to the clinic's demands, ensuring that high-priority tasks are addressed promptly while maintaining quality care.

Share a specific example that illustrates your problem-solving skills and ability to empathize with patients. Focus on how you calmed the situation, ensured the patient felt heard, and resolved their concerns while maintaining professionalism.

Discuss how teamwork enhances patient care quality and improves communication among healthcare professionals. Emphasize your commitment to collaborating with fellow team members to deliver exceptional healthcare and create a supportive work environment.

Detail the processes you follow to maintain accurate patient records, including the use of EMR systems, attention to detail, and adherence to protocols. Explain how these steps contribute to improved patient care and clinic efficiency.

Share your strategies for managing stress, such as prioritizing tasks, maintaining open communication with your team, and practicing self-care techniques. Highlight any experiences that showcase your resilience and adaptability in high-pressure situations.

Describe your phlebotomy skills and any relevant certifications. Emphasize your approach to ensuring patient comfort, such as using a gentle technique, explaining the process to the patient, and addressing any concerns they may have.

Discuss your understanding of exceptional patient experiences as being patient-centered, attentive, and responsive. Share your commitment to creating a warm and welcoming environment that encourages open communication and trust between patients and providers.

In your response, align your passion for healthcare with Oak Street Health’s mission and values. Discuss how the company’s focus on community-based care and innovation resonates with your goals as a healthcare professional and your desire to make a difference.

Explain your adaptability by detailing how you stay informed about new protocols, training, and education requirements. Highlight your willingness to embrace change and how you use feedback from colleagues and supervisors to enhance your performance.