VenueNext Technical Support Analyst

Responsibilities

Ready to take your troubleshooting and diagnostic skills to the next level? As a VenueNext Support Representative, you'll be a vital part of our enterprise customer support team, working with cutting-edge technology to provide top-notch support to clients around the world. You'll use your skills to troubleshoot and resolve post-sales customer inquiries via electronic channels such as web, email, or video conferencing, ensuring a seamless experience for our customers.

• Resolve post-sales enterprise customer inquiries and provide first-level enterprise customer support.
• Triage and troubleshoot issues using documentation, web resources, and lab testing.
• Handle open service requests, implement fixes, and document details in real-time.
• Provide guidance and real-time resolution on technical and non-technical customer issues related to point of sale, e-commerce, and native mobile applications.
• Gain knowledge of specific product areas within our core technologies and applications.
• Develop advanced troubleshooting and diagnostic skills.
• Work closely with our engineering and account management teams to ensure top-notch support for our enterprise customers.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to work weekends and nights, as many of our customers are event-based.
• Tech-savvy with a passion for learning and growing.
• Prior experience in customer support is a plus.
• Ability to work well independently and with a team.
• Must be open to working evenings and weekends.