Customer Service Rep(05892) - 1820 6th avenue SE - job 1 of 2

At DAKS, Inc., a Customer Service Rep plays a crucial role in providing top-notch service to our customers. Your daily tasks will include assisting with food orders, answering inquiries, and ensuring customer satisfaction. You'll embody our mission to serve with a smile and maintain high service standards, acting as a vital link between our customers and the delicious pizza we deliver.

To apply for the Customer Service Rep position at DAKS, Inc., candidates should have excellent communication and presentation skills. Additionally, you must be at least 16 years old and should possess the ability to multitask and manage time effectively. A genuine passion for customer service and problem-solving skills will also set you apart as an ideal candidate for this role.

No prior experience is required to apply for the Customer Service Rep role at DAKS, Inc. We are looking for energetic individuals who are eager to learn and grow within our company. If you're enthusiastic about providing exceptional service, we'll equip you with all the tools and training you need to succeed.

The work environment for a Customer Service Rep at DAKS, Inc. is dynamic and energetic! You will be part of a friendly team that supports each other while working together to create memorable customer experiences. Our focus on teamwork, fun, and customer satisfaction makes it an exciting place to work, especially if you enjoy a lively and fast-paced atmosphere.

A position as a Customer Service Rep at DAKS, Inc. can be a fantastic starting point for a rewarding career. Many of our team members have progressed from this role into management positions and beyond. We believe in nurturing talent and providing growth opportunities through training and development programs, ensuring you can achieve your career aspirations with us.

A typical day for a Customer Service Rep at DAKS, Inc. includes handling customer orders, preparing food, and maintaining a clean workspace. You’ll interact with customers, answer their questions, and work efficiently to deliver their orders promptly. Daily and weekly cleaning tasks are also part of your role, ensuring we maintain the highest hygiene standards.

DAKS, Inc. supports its Customer Service Reps through comprehensive training and resources to help you excel in your role. We also encourage teamwork and communication, making it easy to seek assistance whenever needed. Our friendly management team is always available to guide you and ensure you have a fulfilling work experience.

When dealing with a difficult customer, it's essential to remain calm and empathetic. Begin by actively listening to their concerns, acknowledging their feelings, and assuring them you can help. Propose a solution that addresses their issue while adhering to company policies. Show that you genuinely want to make their experience better, and follow up to ensure their needs are met.

In a busy setting, multi-tasking is vital. I prioritize tasks based on urgency and complexity. For example, I might take customer orders while simultaneously preparing food or addressing inquiries. Using tools like checklists helps me stay organized. Remaining focused helps ensure that I provide seamless service without sacrificing quality, which is crucial in a customer-centric role like this.

I am driven by the satisfaction that comes from helping others. Knowing that my efforts can directly impact someone’s day positively motivates me to go above and beyond. I view customer service as an opportunity to create memorable experiences, which is why I strive to offer friendly, efficient service with every interaction.

Managing stress during peak hours involves staying organized and maintaining a positive attitude. I focus on one task at a time, ensuring quality isn't compromised. Deep breathing and short breaks also help me recharge. By working with my team and ensuring open communication, we can support each other, which reduces stress significantly during busy periods.

I would start by asking questions to understand exactly what the customer needs and then provide tailored solutions. Following up to ensure they’re satisfied is also crucial. I believe that effective communication and actively engaging with customers fosters trust, making it easier to meet their needs and build long-lasting relationships.

Once, a customer was unhappy due to a mix-up in their order. I immediately apologized, actively listened to their concerns, and took responsibility. I replaced their order quickly and offered a discount on their next purchase. By providing prompt service and showing empathy, I converted a frustrated customer into a loyal one who appreciated the proactive approach.

I believe that empathy is the most essential quality for a Customer Service Rep. Understanding and relating to customers’ feelings allows us to handle inquiries and complaints effectively. Paired with solid communication skills, empathy helps create a supportive environment that enhances customer satisfaction and builds lasting relationships.

Staying updated on product knowledge involves continuous learning. I regularly participate in training sessions, refer to product manuals, and taste-test new items when available. Engaging with other team members to exchange insights and experiences also helps. Being well-informed allows me to provide accurate information and recommendations to our customers.

To upsell products effectively, I would focus on understanding the customer's needs and preferences. By recommending complementary items that enhance their meal or offering special promotions, I can naturally encourage them to consider adding more to their order. Maintaining a friendly demeanor ensures that my suggestions feel genuine and helpful rather than pushy.

I'm excited to work as a Customer Service Rep at DAKS, Inc. because I have a passion for delivering exceptional service and a love for pizza! This role also offers a fantastic opportunity to grow within a reputable company known for its commitment to customer satisfaction. I'm eager to be part of a fun, dynamic team and contribute to making every customer’s experience a memorable one.