Customer Service Associate

As a Customer Service Associate at NielsenIQ, your main responsibilities include managing customer relationships, ensuring timely delivery of reports and databases, triaging customer queries, and driving satisfactory customer experiences using our proprietary platforms. You will effectively communicate with customers and coordinate necessary changes while maintaining high-quality deliverables.

To qualify for the Customer Service Associate position at NielsenIQ, candidates typically hold a Master’s degree with a preference for marketing. Additionally, having exposure to analytical tools such as Power BI or Advanced Excel, strong analytical aptitude, and project management skills will greatly enhance your application.

While prior experience in customer service or related fields can be beneficial for the Customer Service Associate role at NielsenIQ, we value your ability to communicate clearly, troubleshoot effectively, and adapt to our processes as much as past experience. A positive attitude and willingness to learn are essential.

A Customer Service Associate at NielsenIQ can expect a hybrid physical-virtual work environment that embraces diversity and promotes a collaborative culture. You'll work with a multicultural team, ensuring you feel supported while delivering top-notch customer service.

Successful Customer Service Associates at NielsenIQ excel in communication, problem-solving, and analytical skills. Being proficient in managing reports, demonstrating good relationship-building skills, and having the ability to work under pressure are crucial for thriving in this role.

NielsenIQ offers various benefits for Customer Service Associates, including flexible work arrangements, volunteer time off, access to LinkedIn Learning for professional development, and an Employee Assistance Program to support your well-being and growth.

NielsenIQ is deeply committed to fostering a diverse and inclusive workplace, actively seeking individuals from different backgrounds to reflect the variety of clients and communities we serve. This commitment extends to all staffing decisions, ensuring everyone has an opportunity to contribute and thrive.

When answering this question, focus on the specific steps you took to understand the customer's concern, how you communicated effectively with them, and the resolution you provided. Highlight any positive feedback received as a result.

To tackle this, explain your methods for assessing urgency and importance. Discuss any tools or processes you use to track requests and communicate timelines to customers, emphasizing your organizational skills.

Share your experiences with specific tools such as Power BI or Advanced Excel, including what tasks you performed and any noteworthy projects you've completed. Highlight how these skills will help you excel at NielsenIQ.

Discuss your approach to data quality checks, including any methods you use to verify information and a brief example of a situation where attention to detail played a key role in avoiding errors.

Talk about the importance of active listening, empathy, and regular communication. Share a brief example of how establishing a personal connection helped resolve an issue or positively influenced the relationship.

Highlight your adaptability, cultural awareness, and communication skills. Providing an example of how you've successfully collaborated with team members or clients from different backgrounds can illustrate your capability.

Discuss the significance of feedback in personal and professional growth, giving examples of how you've received feedback positively, made improvements, and contributed to a better client experience.

Explain your proactive approaches to soliciting feedback, analyzing performance metrics, and identifying areas for improvement. Providing an example of an initiative you've led can demonstrate your commitment to excellence.

Share specific tools or systems you employ, such as task lists, CRM software, or project management methodologies. An example of how you successfully managed competing priorities would strengthen your response.

Convey your intrinsic motivation towards customer satisfaction and how it aligns with NielsenIQ's goals. Share a personal story or philosophy that drives you in your customer service endeavors.