Business Solutions Manager

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity, and Inclusion initiatives, coupled with our Corporate Social Responsibility work, are informed by our employees, audiences, park guests, and the communities in which we live. We strive to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Business Solutions Manager is a pivotal member of the Operations & Technology team, dedicated to developing and supporting NBCUniversal’s enterprise-wide Contract Lifecycle Management (CLM) platform and its implementation across the organization. As an integral part of the CLM Implementation Project Team, this individual will collaborate closely with stakeholders across all studio and legal functions to implement CLM solutions while supporting the ongoing needs of the implementation project, and advocating for the legal drafting requirements of end-users. This role requires a detail-oriented and organized individual who can move effortlessly between project management, legal operations, and CLM configuration providing support and identifying process improvements where needed. They will provide hands-on support and proactively identify opportunities for process enhancements to drive efficiency and ensure alignment across teams.

• Develop and maintain strong relationships with business teams to understand their needs and how CLM can best support their business.
• Be the subject matter expert on business and legal affairs and contract management.
• Lead system demonstrations and end-user training across various business units.
• Develop a deep knowledge of CLM functionality and configuration strategy
• Drive technology and process improvements by linking enhancements to the larger strategic company goals.
• Assist the project team with issue resolution by identifying and documenting system issues.
• Learn the KPIs that drive the business and identify opportunities to improve their decision-making process and enhance their analytics capabilities.
• Engage with business stakeholders to define and prioritize new project requests. Lead discovery and design sessions, documenting functional requirements and technical specifications.
• Collaborate with enterprise technology and legal teams to enhance and/or implement reporting solutions and advanced analytics products that enable business insights.
• Provide oversight to technical teams, reviewing designs and ensuring deliverables meet business requirements.
• Stay relevant on new technologies across cloud-based systems and enterprise solutions, understand current industry standards, and how technology can support and enhance efficiencies.

• 8+ years of experience developing, implementing and/or maintaining medium to large-scale Contract Lifecycle Management, Rights Management, or CRM systems with at least 4 years in a lead role
• 5+ years of experience in a business solutions role that engages directly with business stakeholders
• 6+ years of experience in contract management, legal operations, or a related role
• Strong presentation and analytical skills to gather input from multiple sources and articulate technical recommendations that drive key architecture and business decisions
• Working knowledge of reporting tools such as Power BI, MicroStrategy, or Tableau
• Enjoys working in a collaborative team environment with the ability to leverage resources and skillsets across various functional and technical domains
• Understanding of IT project management methodologies and SDLC processes, such as Agile Scrum and Waterfall
• Excellent written, oral, presentation, and interpersonal skills with the comfort of communicating with all levels of the organization
• Bachelor’s degree in a related field; or equivalent experience

PREFERRED QUALIFICATIONS:

• Experience with Media & Entertainment industry and/or distribution of packaged media
• Experience with CLM systems and contract management software, including integrations such as SalesForce, DocuSign, etc.
• Enjoys learning new technologies and being hands-on with developing and implementing solutions
• Experience with AI or machine learning platforms

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary Range: $130,000 - $160,000 (bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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