Parts Administrator - Springfield, Virginia

The Parts Administrator at Whaley has a range of responsibilities including answering customer calls, opening and closing parts orders in our computer system, resolving customer issues, managing inventory control, and generating reports. This role ensures that branch operations work seamlessly, making it vital for our success.

To apply for the Parts Administrator position at Whaley, candidates should have at least two years of experience as an Administrative Assistant in a service-oriented business. Previous experience with parts inventory is beneficial. Strong skills in Microsoft Word, Excel, and Access are necessary for this role.

Whaley provides a competitive salary along with generous benefits including medical, dental, and vision insurance, a continuing education program, 401k and profit sharing options, paid holidays and vacation, and company-paid life and disability insurance. This comprehensive benefits package is designed to support our employees.

The Parts Administrator supports the branch operations by efficiently managing parts orders, maintaining accurate inventory levels, and resolving any customer concerns. This ensures that the branch functions smoothly and that customer needs are met promptly.

A successful Parts Administrator at Whaley should possess strong organizational and customer service skills, a strong work ethic, and the ability to juggle multiple tasks simultaneously. Proficiency in Windows-based computer programs is also essential for this fast-paced role.

A typical day for a Parts Administrator at Whaley involves answering a high volume of customer calls, managing parts orders through the computer system, processing warranty returns, and ensuring inventory accuracy. There are also tasks like generating reports and maintaining an organized parts stock, making each day varied and engaging.

At Whaley, career growth is encouraged! As a Parts Administrator, you can gain valuable experience and skills that open doors to advanced positions within the company. We also offer continuing education programs, and there are opportunities for you to take on new responsibilities and challenges as you prove your capabilities.

In your answer, highlight specific administrative experiences that relate to the Parts Administrator role. Explain tasks you've performed, such as managing inventory, handling customer inquiries, or using computer systems to process orders. Showcase your organizational skills and any software proficiency you've gained.

Describe your approach to prioritizing tasks and remaining calm under pressure. You can mention specific techniques you use, like creating a to-do list or utilizing time management tools to ensure that all requests are addressed efficiently.

Think of a specific instance where you successfully addressed a customer complaint or problem. Outline the steps you took to understand their concern, the solution you provided, and the positive outcome. This demonstrates your problem-solving and customer service skills.

Discuss the strategies you employ to maintain precise inventory records and tracking. You might talk about regularly performing inventory counts, using computer systems to log inventory changes, and reconciling discrepancies promptly.

Explain your process for prioritizing tasks based on urgency and importance. Mention any tools or techniques you use, like digital task lists or project management software, to ensure that you meet deadlines without compromising quality.

Articulate your interest in the role and company. Talk about what excites you about working at Whaley, such as the values of the company, the team environment, or the opportunity for growth and development.

Be specific about your proficiency with each program. For example, discuss how you have used Excel for data analysis, Word for report writing, and Access for managing databases, highlighting any relevant achievements or projects.

Illustrate your ability to communicate effectively during such situations. Describe how you would inform the customer, offer alternatives, and keep them updated on the status. Emphasize your commitment to customer satisfaction.

Outline your approach to addressing errors, which involves verifying the information, investigating the source of the error, and taking corrective action. Explain how you would implement measures to prevent future inaccuracies.

Discuss your methods for organizing and maintaining an orderly workspace, citing specific practices like labeling systems, regular cleaning, and using storage solutions. Highlight how these practices contribute to efficiency and productivity.