Store Manager

Company Description

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world. 

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together.

Job Summary

The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security.

Duties and Responsibilities

• Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
• Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
• Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
• Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
• Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
• Resolve customer complaints or issues in a timely and professional manner
• Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
• Develop and implement operational procedures to optimize efficiency and productivity.
• Administer routine audits to maintain the accurate inventory of all cannabis products. 
• Manage daily financial reporting requirements.  
• Develop and maintain and schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.

Qualifications

• 4+years’ retail store management experience.
• Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.

Education

·           High School Diploma or GED required

Experience

• 4+ years Retail Management Experience
• Cannabis experience a plus

Knowledge, Skills, and Abilities

Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

Manages department within a function with authority to hire/terminate

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. 
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms.  Must be able to exchange accurate information about product offerings. 
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. 
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. 
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. 
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And it wouldn’t be possible without our exceptionally talented team. We’re proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans’ status.