Job details

Case Manager Lead

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

Summary

We are seeking a Case Manager Lead to join our team. As a Case Manager Lead you must be highly organized and able to work on a varied caseload with other Case Managers on the team. The ideal candidate will have a minimum of 2 years experience in personal injury or claims adjusting.

Responsibilities

Handle escalated Client complaint calls from Case Managers
Work as a liaison between Case Managers and Shared Services teams
Review metrics to proactively identify areas of improvement for team members
Assist Case Managers with negotiating reductions with medical providers when cases are escalated
Assist Case Managers with health insurance lien reductions, with input from TESLA Associates
Approve PTO for Case Managers and Pre-Suit Secretaries, after coverage for their vacancy is confirmed
Work with Case Managers to dissuade clients from taking out Litigation Funding Loans
Ensure Case Managers are using approved vendors to resolve case issues, and assist them completing various tasks

Qualifications

Bachelor’s degree (preferred)
Prior experience as a Personal Injury Case Manager preferred.
Leadership experience preferred
At least 2 years of working in a legal position or insurance adjuster experience preferred.
Negotiating skills.
Ability to be a team player and follow procedures.
Proactive interaction with clients, insurance companies and medical providers.
Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
Strong writing and communication skills along with attention to detail

#LI-MP1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Case Manager Lead, Morgan & Morgan, P.A.

Morgan & Morgan is excited to announce the opportunity for a Case Manager Lead in beautiful Kissimmee, Florida! As part of a mission-driven firm that's truly dedicated to fighting for consumer rights, you'll play a vital role in ensuring our clients receive the support they deserve. We're a passionate team of over 3,000 staff members, and each person plays a key part in our quest to stand up against powerful corporations and deliver justice for the people. In this leadership role, you'll manage a diverse caseload, supporting and guiding other Case Managers while keeping everything organized and efficient. With at least two years of experience in personal injury or claims adjusting, your skills will shine as you handle escalated client complaints, negotiate medical provider reductions, and work closely with our Shared Services teams. Morgan & Morgan values collaboration, so you’ll partner with your team to always look for ways to improve and ensure that our clients receive top-notch service. We're looking for someone with excellent communication skills who thrives in a fast-paced environment and can juggle a variety of responsibilities with a positive attitude. So, if you're ready to step into a role that not only challenges your abilities but also makes a meaningful difference in the lives of others, join us at Morgan & Morgan—where your work matters.

Frequently Asked Questions (FAQs) for Case Manager Lead Role at Morgan & Morgan, P.A.

What does a Case Manager Lead do at Morgan & Morgan?

The Case Manager Lead at Morgan & Morgan plays a key role in managing a team of Case Managers while ensuring superior client service. They handle escalated client complaints, work with Shared Services, review performance metrics, assist in negotiating reductions, and ensure team members are adhering to procedures. This position combines leadership with hands-on case management in a supportive work environment.