Administrative Assistant - Appeals and Compliance

Administrative Assistant

Salary Range: $47,618 - $57,141 Annually

You’re an administrative professional looking to use your experience to do meaningful work. GGRC is committed to assisting people with intellectual and developmental disabilities lead lives of liberty and opportunity. We are looking for an Administrative Assistant to assist the Appeals and Compliance Specialist by compiling required documentation and facilitating the coordination of appeals related to eligibility and service requests.

When you are considering a new job, it’s normal to have tons of questions. Here are a few things we get asked all the time:

Where will I work?

The Administrative Assistant position is a full time position operating out of the San Francisco office, offering an hybrid schedule.

What makes GGRC’s Team so special?

The people! GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments.

Are you ready to learn more?

What will I do?

Organization Support

• Provide administrative support within the organization by taking initiative, anticipating needs and carrying out projects in a timely manner within delegated scope of authority.
• Establish, maintain, and update files, databases, records and/or other documents develops, maintains and performs routine analyses and calculations of data for internal reports.
• Compose and prepare highly specialized correspondence
• Serve as a liaison with other departments in the resolution of day-to-day administrative and operational problems.
• Respond to internal and external inquiries by phone, email, and in person and redirect as necessary
• Assists manager and staff in problem solving, project planning, development and execution of stated goals and objectives.
• Perform assigned functions in processing documents for final approval 

Eligibility and Service Appeals

• Attend meetings regarding coordination of appeals and hearings
• Maintain files and confidential material for the Appeals and Compliance Specialist
• Compile and prepare documents for appeals, state level hearing for eligibility, discussion with attorneys and judges, other legal issues such a subpoena for records and court ordered evaluation
• Collect and track information for data, compile reports in support of assigned projects and research activities
• Coordinate with the Office of Administrative Hearings and the Department of Developmental Servicesregarding eligibility and service appeals
• Generate and distribute ineligibility letters and eligibility packets to GGRC individuals
• Ensure that GGRC correspondence sent to individuals is current and accurate.
• Upload appeal documents to the GGRC electronic records system
• Upload appeal documents to the OAH system
• Verify that all documentation related to appeals contains accurate information
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

• College education or equivalent
• Relevant work experience in healthcare field preferred
• Creative Problem Solving
• Customer service orientation
• Organizational skills
• Time management
• Attention to detail
• Adaptability
• Collaboration/teamwork
• Self direction
• Initiative

General Skills

• Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
• Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
• Ability to operate basic office equipment, including scanners, copiers, faxes, phones
• Intermediate knowledge of  MS Word® (e.g. tables, mail merges, form creation), MS Excel® (e.g. Pivot tables,  Lookup  graphing), MS PowerPoint®, MS Outlook® (e.g. group list management, multi-calendar management)
• Ability to use internal records system
• Ability to type 60 wpm
• Use of discretion and ability to maintain confidentiality

What are the benefits to working with GGRC?
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 10 paid holidays, 4 personal holidays, 3 winter holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

How to apply:

GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.

Golden Gate Regional Center is an Equal Opportunity Employer.