Fraud Investigations Analyst

About MoonPay 🌖💸

Hi, we’re MoonPay. We’re here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What we do

We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.

About the Opportunity ✍️

This is an opportunity for an ambitious senior fraud analyst to have a huge impact across the organization, while working in a complex and rapidly changing crypto environment. We are looking for someone with experience in online fraud prevention, including analytics and in-depth investigations. The main focus of this position will be to play a crucial role in preventing and reducing fraud.

• Analyse and investigate suspicious transactions, patterns, and behaviours to detect and mitigate fraud in real time.
• Lead complex fraud investigations
• Develop and implement fraud prevention controls and strategies to minimize risk exposure.
• Monitor fraud detection tools and refine detection rules for optimal accuracy.
• Produce detailed reports on fraud metrics, activity, trends, and preventive measures.
• Liaise with internal departments to ensure alignment on fraud risk management.
• Stay up-to-date with emerging fraud trends and technologies.
• Provide training and mentoring to junior analysts and fraud prevention team members.

• 5+ years of experience in fraud detection, prevention, and investigation, preferably in a financial or e-commerce environment.
• Strong knowledge of fraud detection tools, methodologies, and technologies.
• Experience with analysing large data sets and using data analytics tools.
• Strong understanding of the fraud and chargeback card scheme programmes.
• Excellent problem-solving skills with attention to detail and ability to thrive in a fast-paced, dynamic environment.
• Strong communication skills and ability to work effectively in cross-functional teams.
• Ability to lead and manage multiple fraud investigations simultaneously.
• Ability to effectively prioritise.
• Strong understanding of various fraud typologies.
• Experience in working within the cryptocurrency industry
• Advantageous: knowledge of machine learning or AI-based fraud detection systems.

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

MoonPay Perks

Equity package 📈

Unlimited holidays 🏝

Paid parental leave 🍼

Annual training budget 💻

Home office setup allowance 🪑

Monthly budget to spend on our products 💰

Working in a disruptive and fast-growing industry where the possibilities are endless 🚀

Freedom, autonomy and responsibility 💪

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. 

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.