Patient Account Representative (Medical Billing & Call Center Experience Preferred)

As a Patient Account Representative at Mindpath Health, you will coordinate essential patient financial services. This involves managing accounts receivable, addressing customer service inquiries, and following up on billing issues with third parties. Your role ensures that patients receive timely and accurate information regarding their accounts, contributing to our mission of delivering excellent mental health care.

To qualify for the Patient Account Representative position at Mindpath Health, you should possess a high school diploma or equivalent, along with at least one year of experience in patient accounting or a similar role. Experience in customer service, particularly within a healthcare setting, and proficiency in electronic health records systems are also preferred.

Key skills for a Patient Account Representative at Mindpath Health include excellent interpersonal communication, attention to detail, and the ability to multitask effectively. Proficiency in Microsoft Office and a strong technical aptitude for working with electronic systems are also necessary to navigate the responsibilities of the role.

Patient Account Representatives at Mindpath Health are entitled to a comprehensive benefits package that includes medical, dental, and vision coverage, long-term disability insurance, a 401k plan with employer matching, and generous PTO starting at 15 days per year. We also offer paid parental leave and a tuition reimbursement program to support your ongoing education.

Yes! The Patient Account Representative position at Mindpath Health offers remote work opportunities for residents in AZ, TX, NC, SC, and FL. This flexibility allows you to balance your personal and professional responsibilities while contributing to our mission in mental health care.

At Mindpath Health, we believe in investing in our employees' professional development. Patient Account Representatives have access to continuous training, mentorship opportunities, and a structured environment that encourages growth and advancement in their careers.

Mindpath Health is dedicated to increasing access to mental health care and reimagining the way care is delivered. Our services combine human connection with science-based treatment, offering a broad spectrum of care by a team of over 500 mental health clinicians across various states.

When answering this question, emphasize your previous roles that involved handling billing tasks, including patient accounts management, processing payments, and navigating insurance procedures. Provide examples of how you ensured accuracy in billing and resolved issues effectively.

Focus on your communication strategies. Illustrate your approach to empathizing with patients, remaining calm, and finding solutions. Share a specific instance where you successfully navigated a challenging conversation while maintaining professionalism and compassion.

During the interview, mention any specific electronic health records (EHR) systems you’ve worked with, particularly if they are mentioned in the job description. Highlight your proficiency in Microsoft Office applications and your technical skills related to billing systems.

Discuss your understanding of HIPAA regulations and the importance of maintaining confidentiality in healthcare. Provide specific practices you followed in previous roles to protect patient information and ensure compliance.

Explain your method for organizing tasks based on urgency and complexity. You might describe using a task management system or checklist, as well as the importance of staying adaptable to shifting priorities.

Share a specific process you identified as needing improvement. Describe the steps you took to analyze it, implement a change, and the resulting benefits to your team or the organization as a whole.

Demonstrate your analytical skills by explaining how you would investigate the discrepancy. Discuss your communication with both the patient and the relevant departments to resolve the issue efficiently and professionally.

Provide an example that showcases your teamwork skills. Explain the nature of the billing problem, the roles of your colleagues, and how your collaboration led to a successful resolution.

Discuss qualities such as empathy, attention to detail, and excellent communication. Emphasize how these attributes align with Mindpath Health's mission to deliver compassionate care to patients.

Share your passion for mental health services and your alignment with Mindpath Health’s mission. Talk about how your skills and experience make you a great fit for the team, and demonstrate your enthusiasm for contributing to expanding access to mental health care.