Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Support Specialist, Operations image - Rise Careers
Job details

Support Specialist, Operations

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.


How you'll add value:
  • Prompt customers for information necessary to troubleshoot problem reports
  • Reach out to customers by phone and / or screen share as necessary to understand problem reports
  • Identify solutions to problem reports and deliver them to customers
  • Help customers understand R365 software operations, catering, scheduling, and manager log functions
  • Route non-operations customer issues to appropriate teams and team members
  • Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Train and mentor new team members at the request of Support management
  • Additional duties as assigned


What you'll need to be successful in this role:
  • Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
  • Restaurant industry experience
  • Strong understanding of general business principles
  • Excellent problem-solving skills
  • Strong customer service skills
  • Clear and effective oral and written communication
  • Strong grasp of software and internet technologies


R365 Team Member Benefits & Compensation
  • This position has a salary range of $26-$31/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

#BI-Remote


$26 - $31 an hour

#LI-LH1


R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Restaurant365 Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Restaurant365 DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Restaurant365
Restaurant365 CEO photo
Tony Smith
Approve of CEO

Average salary estimate

$59300 / YEARLY (est.)
min
max
$54000K
$64600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Equity
401K Matching
Photo of the Rise User
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Equity
401K Matching
Photo of the Rise User
Domino's Hybrid 4750 Central Park Drive, Meridian charter Township, MI
Posted 8 days ago
Photo of the Rise User
Posted 2 days ago
Photo of the Rise User
Ingram Content Group Hybrid 1 Ingram Blvd, La Vergne, TN 37086, USA
Posted 12 days ago
Photo of the Rise User
All Roads Hybrid No location specified
Posted 10 days ago
Photo of the Rise User
Posted 4 days ago
Photo of the Rise User
Sutton Transport Hybrid 8011 Schofield Ave, Schofield, WI 54476, USA
Posted 12 days ago

Restaurant365 is restaurant-specific accounting and back-office software that aims to alleviate the significant burdens placed on restaurant operators – allowing restaurants to operate more efficiently in a digital world.

118 jobs
MATCH
VIEW MATCH
BADGES
Badge ChangemakerBadge Family FriendlyBadge Future MakerBadge Office Vibes
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Equity
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 22, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!