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Front Office Coordinator

About the Role  

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.   

As the Front Office Coordinator, you will contribute to a positive patient experience by providing excellent customer service to all patients and providers through interactions on the phone and in person.  Additionally, this position will coordinate and organize appointments and documentation to facilitate the smooth running of the medical environment and support delivery of quality patient care.   

This role is full-time, 40 hours per week, Monday through Friday, onsite in our Mission Valley office. 

The Qualifications  

  • High School Diploma or equivalent
  • 2+ years of recent admin/clerical experience 
  • 2+ years of customer service experience
  • Similar experience within a healthcare setting preferred
  • Experience with NextGen desired
  • Multi-line phone experience
  • Cash handling experience 
  • Proficient computer skills, including MS Office (Word and Excel, Outlook, PowerPoint)
  • Ability to work in a fast-pace, team-oriented environment
  • Demonstrated problem-solving skills
  • Excellent interpersonal and verbal/written communication skills
  • Strong organizational skills and attention to detail

The pay for this position is $21 per hour. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more.   

About Mindpath Health  

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.  

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona and growing.  

Join our community and discover how rewarding work can be!  

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.  

Average salary estimate

$43680 / YEARLY (est.)
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$43680K
$43680K

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What You Should Know About Front Office Coordinator, Mindpath Health

At Mindpath Health, we believe in empowering our clinicians and enhancing the communities we serve, all while increasing access to mental health care that truly helps people thrive. If you have a passion for providing exceptional customer service, we’d love for you to consider our Front Office Coordinator position. As part of our friendly team, you will play a crucial role in ensuring a positive patient experience through your interactions both over the phone and in person. Your primary responsibilities will include coordinating appointments and keeping documentation organized, which is key to maintaining the smooth running of our medical environment. You’ll find that every day presents an opportunity to make a difference in someone's life! This full-time role requires you to be onsite at our Mission Valley office from Monday to Friday, where you'll work alongside a dedicated team in a fast-paced environment. Ideal candidates will have a high school diploma or equivalent, along with at least two years of administrative and customer service experience, preferably in a healthcare setting. If you’re proficient in MS Office, have excellent problem-solving and communication skills, and are excited to contribute to a wonderful patient journey, you might be the perfect fit for Mindpath Health! Enjoy competitive pay of $21 per hour and a range of benefits including medical, dental, vision insurance, paid time off, and more. Be a part of a national leader in mental health services and help us reimagine care delivery!

Frequently Asked Questions (FAQs) for Front Office Coordinator Role at Mindpath Health
What is the role of a Front Office Coordinator at Mindpath Health?

The Front Office Coordinator at Mindpath Health plays a vital role in enhancing patient experiences and ensuring the seamless operation of the medical environment. This position involves managing communication with patients and healthcare providers, coordinating appointments, and maintaining essential documentation. As a Front Office Coordinator, you become an important part of the team that delivers quality mental health care.

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What qualifications are needed for the Front Office Coordinator position at Mindpath Health?

To be considered for the Front Office Coordinator role at Mindpath Health, candidates should possess a high school diploma or equivalent, alongside two or more years of recent administrative and customer service experience, preferably within a healthcare setting. Familiarity with NextGen software and multi-line phone systems is advantageous, as well as proficiency in MS Office applications.

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What are the working hours for the Front Office Coordinator at Mindpath Health?

The Front Office Coordinator position at Mindpath Health is a full-time role consisting of 40 hours per week. The working hours are from Monday to Friday, providing a stable schedule to help you balance your work and personal life.

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What is the pay for the Front Office Coordinator role at Mindpath Health?

The pay for the Front Office Coordinator position at Mindpath Health is $21 per hour. Alongside competitive pay, the company also offers full benefits, including medical, dental, vision, and paid time off among others, which contribute to a rewarding employment experience.

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What kind of work environment can a Front Office Coordinator expect at Mindpath Health?

At Mindpath Health, the Front Office Coordinator can expect a dynamic and fast-paced work environment. You will collaborate with a dedicated team focused on improving patient care while navigating various administrative tasks. The supportive team culture emphasizes problem-solving and communication, making it a fulfilling place to work.

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What benefits does Mindpath Health offer for the Front Office Coordinator position?

Mindpath Health offers comprehensive benefits for the Front Office Coordinator position that include medical, dental, and vision insurance, paid time off, holiday pay, a 401k plan, and tuition reimbursement. These benefits are designed to support employees’ well-being and professional growth.

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How can a Front Office Coordinator make a difference at Mindpath Health?

As a Front Office Coordinator at Mindpath Health, you will directly impact patient experiences. By providing exceptional customer service, coordinating appointments efficiently, and maintaining a streamlined operation, you contribute significantly to the quality of mental health care delivered to patients, helping them on their journey towards better health.

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Common Interview Questions for Front Office Coordinator
What attracted you to the Front Office Coordinator position at Mindpath Health?

When answering this question, focus on your passion for helping others, the importance of mental health care, and how Mindpath Health's mission aligns with your personal values. Detail specific aspects of the role that excite you, such as working in a supportive environment to improve patient experiences.

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Can you describe your experience with customer service in previous roles?

Highlight specific instances where you provided exceptional customer service, especially in a healthcare setting. Discuss your communication skills and how you addressed patient inquiries or concerns while ensuring a positive experience.

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How do you prioritize and manage tasks in a fast-paced environment?

Emphasize your organizational skills and describe techniques you use for prioritization, such as creating to-do lists or using scheduling tools. Provide examples illustrating your ability to handle multiple tasks efficiently without compromising quality.

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What tools have you used for managing appointments and documentation?

Discuss relevant software you’ve used, such as NextGen or appointment management systems. Details on how you effectively tracked and scheduled appointments will showcase your administrative competencies and technological proficiency.

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How do you handle difficult situations with patients or providers?

Share an example of a challenging situation and your approach to resolving the issue. Highlight your problem-solving skills and the importance of empathy and effective communication when dealing with conflicts.

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What steps do you take to ensure accuracy in your work?

Discuss specific practices that help you maintain accuracy, such as double-checking information, using checklists, and thorough documentation. Stress the importance of attention to detail, particularly in healthcare settings.

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How would you support the overall team dynamics in the office?

Illustrate your teamwork skills by discussing how you foster collaboration and communication among team members, share tasks and responsibilities, and help create a supportive environment that contributes to a positive workplace culture.

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What is your experience with cash handling?

Explain your familiarity with cash management, including tasks like processing payments, providing receipts, and maintaining accurate financial records. If applicable, share your experience handling cash in a healthcare setting.

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How do you ensure confidentiality and compliance in a healthcare environment?

This question is an opportunity to discuss your understanding of HIPAA regulations and the importance of maintaining patient confidentiality. Share specific practices you follow to protect sensitive information.

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Why do you think communication skills are important for a Front Office Coordinator?

Emphasize the vital role of communication in facilitating patient interactions, addressing inquiries, and providing clear information. Discuss your verbal and written communication skills and how they contribute to a smoother workflow in the office.

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MATCH
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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 28, 2024

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